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Acrobat could not open .pdf files


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We just noticed that hundreds of pdf files on our network on a certain directory we can not access.
These files were scanned unto the network from an Epson scanner as pdf files.
All other pdfs on the network that were not scanned we are able to open them.
The ones that been scanned we get the following error message:
Acrobat could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF.
-----------END OF ERROR MESSAGE
We are running Adobe Acrobat Pro 9 in a Windows 7 environment.
Please advise how we can fix these files so we can open them?

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Have you tried opening one of the files using a different pdf reader such as Microsoft Edge or Foxit etc.

 

Also. though I have never had cause to use them, there are several PDF file repair tools on the internet according to Mr Google.

 

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The only two ways ( without actually paying the ransom ) to recover data in case of ransomware infection is to recover from a offline backup of the files or try to restore files via a 3rd party tool.

 

Edit

What a surprise - both you and the original poster are from the same place in Latvia - why don't you pop around and give him your help in person ?  :whistling::whistling:

Boris

 

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It would be nice if you would let us know how the problem was resolved. 

 

After all - our experts worked round the clock trying to find a way of solving the problem and we would appreciate knowing your solution so that we can advise the next people who seek our help with a similar problem.

 

Take catgate's advice and make a clean sweep.

 

 

 

 

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  • 2 years later...

I don't think there is much point in replying to a post that is more than two years old - especially as it was resolved within a few days of it being posted.

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