nickster Posted June 20, 2007 Report Share Posted June 20, 2007 A friend is getting a system error message during boot up that lists a problem file,; the string with the file location includes "internet explorer" or "ie explorer, and he doesn't have active desktop activated The messge appears when he clicks "Restore my active desktop". We have rebooted multiple times.He can access the internet.I ran defrag to see if fragmentation could be part of the problem. It isn't.What should he do?he has Win XPThank you. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted June 20, 2007 Report Share Posted June 20, 2007 Can you give us the exact error message he receives?The "Restore Active Desktop" message usually appears after Windows was not properly shut down, or another severe error has occurred. Quote Link to comment Share on other sites More sharing options...
Spaz Posted June 20, 2007 Report Share Posted June 20, 2007 +1 ^ to above Quote Link to comment Share on other sites More sharing options...
nickster Posted June 20, 2007 Author Report Share Posted June 20, 2007 A friend is getting a system error message during boot up that lists a problem file,; the string with the file location includes "internet explorer" or "ie explorer, and he doesn't have active desktop activated The messge appears when he clicks "Restore my active desktop". We have rebooted multiple times.He can access the internet.I ran defrag to see if fragmentation could be part of the problem. It isn't.What should he do?he has Win XPThank you.I'll get the error message from his computer. I saved the exact text ion a txt file. I tried to use a screen capture utility to capture the dialog box, but couldn't. The error dialog box had the major focus on top of everything, even the window I was currently working in. Quote Link to comment Share on other sites More sharing options...
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