remote desktop client crashes

[kclair]

Hello,

I'm running Windows XP Professional Version 2002 Service Pack 2.

When I try to connect to a remote computer using Remote Desktop Connection, the program crashes immediately with no obvious error message. Windows asks me if I want to send an error report, and I am able to get the following information from the error report:

Error Signature:

AppName: mstsc.exe AppVer: 6.0.6000.16386 ModName: sdrdp5.dll

ModVer: 3.5.1.32 Offset: 00007390

Technical InformatioN:

Exception Information

Code: 0xc0000005 Flags: 0x00000000

System Information:

Windows NT 5.1 Build: 2600

(more info in the error report is included below)

Does anyone have any ideas about how to fix this? I tried reinstalling Remote Desktop Connection, but it won't let me since it's already installed.

Also, Why does it say the system information is Windows NT?

Thanks,

Kristina

Other information contained in the error report:

<?xml version="1.0" encoding="UTF-16"?>

<DATABASE>

<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">

<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3159" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139" BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="shell32.dll" SIZE="8453632" CHECKSUM="0x77D7C763" BIN_FILE_VERSION="6.0.2900.3051" BIN_PRODUCT_VERSION="6.0.2900.3051" PRODUCT_VERSION="6.00.2900.3051" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3051 (xpsp_sp2_gdr.061219-0316)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x817025" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3051" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3051" LINK_DATE="12/19/2006 21:52:11" UPTO_LINK_DATE="12/19/2006 21:52:11" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="wininet.dll" SIZE="823808" CHECKSUM="0xCE3A9D3" BIN_FILE_VERSION="7.0.6000.16512" BIN_PRODUCT_VERSION="7.0.6000.16512" PRODUCT_VERSION="7.00.6000.16512" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="7.00.6000.16512 (vista_gdr.070625-1522)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCA1AF" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16512" UPTO_BIN_PRODUCT_VERSION="7.0.6000.16512" LINK_DATE="06/27/2007 14:34:58" UPTO_LINK_DATE="06/27/2007 14:34:58" VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows™ Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>

<EXE NAME="sdrdp5.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

<MATCHING_FILE NAME="SDrdp5.dll" SIZE="454656" CHECKSUM="0xD24C6711" BIN_FILE_VERSION="3.5.1.32" BIN_PRODUCT_VERSION="3.5.1.32" PRODUCT_VERSION="3, 5, 1, 32" FILE_DESCRIPTION="ScrewDrivers RDP5 Plugin" COMPANY_NAME="triCerat, Inc." PRODUCT_NAME="triCerat Simplify Printing Client v3" FILE_VERSION="3, 5, 1, 32" ORIGINAL_FILENAME="sdrdp5.dll" INTERNAL_NAME="sdrdp5" LEGAL_COPYRIGHT="Copyright © 2004" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.5.1.32" UPTO_BIN_PRODUCT_VERSION="3.5.1.32" LINK_DATE="04/21/2005 19:49:11" UPTO_LINK_DATE="04/21/2005 19:49:11" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>

</DATABASE>

[ɹəuəllıʍ ʇɐb]

Welcome to the Windows Forum.

You seem to have the latest version of the Remote Desktop Connection, so I can't recommend an upgrade. It also seems that RDC cannot be uninstalled, so you can't perform a reinstall.

Can you look in the Event Viewer if there are some additional information available for the time of the crash?

You say that it crashes immediately; is that even before you can enter/select the remote server name?

P.S. regarding Windows NT, there was/is

• Windows NT 3.1
  
• Windows NT 3.51
  
• Windows NT 4.0
  
• Windows NT 5.0, a.k.a. Windows 2000
  
• Windows NT 5.1, a.k.a. Windows XP
  
• Windows NT 6.0, a.k.a. Windows Vista