When I try to shut down my computer, it does not turn off, windows closes but the lit processor freezes, if I fail, so do I have to turn it off and turn it off by pressing the button being the only way to turn off the computer is restarting, if the restart is off. please help,I probe with windows 8 windows 7 but when I tried turning it off and it was deemed. and sorry i don't speak english, i use google translate, but i can understand english :)