HP notebook design flaw

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During normal ongoing notebook testing, HP has identified a design flaw in certain industry-standard memory modules supplied by third parties that were shipped with some HP and Compaq notebooks and in memory accessories for these notebooks. Under certain conditions, these memory modules can cause the notebook to experience blue screens, intermittent lockups, or memory data corruption.

Potentially affected memory modules were distributed worldwide in some of the notebooks listed below, or in certain memory accessories for these notebooks, or as replacement spare parts for these notebooks.

Note: The notebooks themselves are not affected. Only the memory modules are affected.

Compaq Evo Notebook N610c

Compaq Evo Notebook N610v

Compaq Evo Notebook N620c

Compaq Evo Notebook N800c

Compaq Evo Notebook N800v

Compaq Evo Notebook N800w

Compaq Evo Notebook N1000c

Compaq Evo Notebook N1000v

Compaq Presario 1500

Compaq Presario 2800

Compaq Presario x1000

Compaq Presario x1200

HP Compaq Business Notebook nx7000

HP Pavilion zt3000

To protect our customers, HP is announcing a worldwide voluntary Memory Module Replacement Program for customers who have the affected 128-, 256-, and 512-megabyte memory modules.

At no charge, our customers will receive a replacement memory module for each affected memory module. This program delivers a simple and flexible solution to customers with notebooks containing these memory modules. Orders for this program must be received from 25 June 2004 through 31 December 2004.

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