Sir Radfordin Posted September 16, 2004 Report Share Posted September 16, 2004 I have had Gas and Electricity accounts paid on direct debit with Npower for the last year. Rang up to close them as I had moved out of the property. Electic bill comes saying it is a final statement to my new address which I had supplied. There is an amount to be refunded to me which is done direct to my bank account within a couple of days.Gas bill goes to the old address (though both accounts closed in the same telephone conversation) and doesn't state it is a final bill but shows a credit amount of just over £70. Ring Npower up and ask what I have to do to get my money and they tell me you have to request it - oh and then they send it out by cheque.This is a company that gave me £50 for having both fuels supplied by them...but then treats it as two seperate accounts.No wonder Npower have had to put up their prices, it is to pay for inefficiency like this.Moan over! Quote Link to comment Share on other sites More sharing options...
andsome Posted September 17, 2004 Report Share Posted September 17, 2004 It's just typical. The directors will still get their fat bonuses. Quote Link to comment Share on other sites More sharing options...
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