[RE-OPENED] -[RESOLVED] -Ashserve.exe - error message on closing

[masefield]

I have a bit of a query when I close my laptop - when I get an error message which stays on for a period of time but closes itself before I can obtain full details. It appears to be an error message which states that ashserve.exe can't write to the memory with a few other details but I can't tell you what they are. Has anybody got any help as to what to do. Thanks.

[Scarecrow Man]

Is it, ashServ.exe? This is the Avast Anti-Virus service.

You can try reinstalling Avast. A HijackThis log could also help solving this problem.

[masefield]

Yes it is as I am running avast anti virus I will do a hijack this log scan and post the results on the forum. Thanks.

[masefield]

Please find below hijackthis log. Any comments thanks.

Logfile of HijackThis v1.99.0

Scan saved at 20:39:36, on 16/04/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\ATK0100\Hcontrol.exe

C:\WINDOWS\System32\sistray.EXE

C:\WINDOWS\System32\khooker.exe

C:\WINDOWS\system32\pctspk.exe

C:\Program Files\Microsoft AntiSpyware\gcasServ.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

C:\WINDOWS\ATK0100\ATKOSD.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Picasa2\PicasaMediaDetector.exe

C:\Program Files\MSN Messenger\MsnMsgr.Exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe

C:\Program Files\BBC News alerts\skinkers.exe

C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Sky Alerts\skinkers.exe

C:\Program Files\HijackThis.exe

C:\WINDOWS\system32\ch_utility.exe

C:\Program Files\BBC Ticker\BBCTicker.exe

C:\Program Files\Alwil Software\Avast4\setup\avast.setup

[Scarecrow Man]

Are you sure it's an error? It could be doing an auto-update, and not finding anything to update, so it goes away.

Your HijackThis log looks OK, but there is some missing?

Also, use the latest version. 1.99.1 http://www.merijn.org/files/hijackthis.zip

[masefield]

Thanks for response please find attached latest Hijackthis log

Logfile of HijackThis v1.99.1

Scan saved at 07:50:42, on 17/04/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\ATK0100\Hcontrol.exe

C:\WINDOWS\System32\sistray.EXE

C:\WINDOWS\System32\khooker.exe

C:\WINDOWS\system32\pctspk.exe

C:\Program Files\Microsoft AntiSpyware\gcasServ.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Picasa2\PicasaMediaDetector.exe

C:\Program Files\MSN Messenger\MsnMsgr.Exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\BBC News alerts\skinkers.exe

C:\Program Files\Sky Alerts\skinkers.exe

C:\WINDOWS\ATK0100\ATKOSD.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe

C:\WINDOWS\system32\ch_utility.exe

C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\Program Files\BBC Ticker\BBCTicker.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\WinRAR\WinRAR.exe

C:\DOCUME~1\ROBERTS\LOCALS~1\Temp\Rar$EX04.659\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://broadband.blueyonder.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.lbcom.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by LB Computers Ltd - 08702 241873

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe

O4 - HKLM\..\Run: [siS Tray] C:\WINDOWS\System32\sistray.EXE

O4 - HKLM\..\Run: [siS KHooker] C:\WINDOWS\System32\khooker.exe

O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe

O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [MimBoot] C:\Program Files\Musicmatch\Musicmatch Jukebox\mimboot.exe

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bBC News alerts] C:\Program Files\BBC News alerts\skinkers.exe

O4 - HKCU\..\Run: [sky Alerts] C:\Program Files\Sky Alerts\skinkers.exe

O4 - Startup: BBCTicker.lnk = C:\Program Files\BBC Ticker\BBCTicker.exe

O4 - Global Startup: Chrontel TV.lnk = C:\WINDOWS\system32\ch_utility.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html

O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.lbcom.com

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab

O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab

O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab31267.cab

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)

O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

[Scarecrow Man]

O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

Looks like Avast has been damaged some how. You should uninstall, reboot, and reinstall it. You can download it here

[masefield]

Hi there thanks Scarecrow - have done as you have suggested - problem looks to be fixed. Many thanks for you help.

[Scarecrow Man]

Your welcome. I am not sure what caused this, but I'm glad it was resolved.

[Scarecrow Man]

This topic has now been resolved and subsequently closed.

If you wish to add a reply, please contact an administrator or moderator to reopen the topic.

[Scarecrow Man]

This topic has been reopened as it has not been resolved.

[Scarecrow Man]

Sorry to say I did what you suggested earlier on - have just rebooted pc just now because I have stopped MSN automatically signing on - and I have received the error message that I raised earlier. Any clues etc.

Are you attached to Avast? Because if not, you could try AVG. It is a free anti-virus as well.