Someone please help!!!!

[becky]

Sorry if this is in the wrong section!

Basically every time I go on the internet after about 5 - 10 mins I get a message saying Win32 Services generic host process has encountered a prob and needs to close.... clicking on the repost it says it contains two files C:/Docume~1\owner\locals\temp\wer10.tmp.dir00\svchost.exe.mdmp and then another file excatly the same apart from after the last backslash it says appcompat.txt.

I do not have a printer or scanner attached or installed.

I have run several spyware/ antivirus things including stinger, ad aware se and microsoft viruscan beta (which i have now removed after reading on another forum that after removing it it cleared up the same problem but doesnt seem to have helped). also i have read in some forums that it is essentail part of the operating systems and others that it is a virus/trojan/hijacker.

i have searched for these files by using the start, search options but cant seem to find the exact file located in the same area, can only find a svchost file in the folder C:/WINDOWS/system32.

Please someone tell me what to do cos its driving me mad and i dont know hardly anything about computers to be able to sort it out my self.

:(

[ɹəuəllıʍ ʇɐb]

Sorry for no response for so long. I have searched around, and it seems to be a fairly common problem. But so far I have not found a definite solution.

Two things

1. Do you have KB894391 installed?
   
2. Could it be that you have some device drivers that are quite out of date? Can you visit www.driveragent.com and run the scan on your machine? But do not rush to install any new drivers - it may make matters worse! Just report back here what you find.