ntdll.dll error

[hina]

Hi, Please help me...someone...

I keep getting my files closed on me with this error :

Windows explorer

windows explorer has encountered a problem and needs to close. we are sorry for the inconvience. if you were in the middle of something, the information you were working on might be lost.

then you can click on a link to see the technical info. here's that info:

App: explorer.exe

App version: 6.0.2900.2180

Mod Name: ntdll.dll (sometimes it can be shlwapi.dll, or browseui.dll)

Mod Version: varies

Offset: 000006638

then sometimes i get the debugger from Dr. Watson.

I've tried everything from, calling the manufacterer of my laptop, they said to uninstall a "kodak" program...which they later said i don't have. then i tried microsoft, they said it might be the "Nimda" virus, so i tried the removal tool, and it would stop half way with the same error. so the manufacturer said to do a system recovery. i totally recovered my system hard drive and all. and still the same thing. don't know what else to do. my norton virus scan and trend micro anti-spyware shows nothing. anyone with any suggestions??? i will be much greatful! i have to access files for work on my laptop and can't get anything.

i have windows professional with service pack 2

i'm not a genius in computer technology...but i do understand basics and a bit advanced....

thanks....

appreciate every help!!!

[ɹəuəllıʍ ʇɐb]

Hello, and welcome to the Windows Forum.

I suggest two things

1. Run the System File Checker from the Command Prompt (you need your Windows CD for this)
   sfc /scannow
   
2. Go to this topic and read how to run HijackThis, the post the log in this forum. Someone will help you to find if you still have any malware on your system.