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privileges to start system services


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I've just done a fresh install of xp pro onto a dell dimension 3100 - seems to have gone ok however when i try to install a particular program (nortel tunnel guard) I'm getting an 'error 1920. verify that you have sufficient privileges to start system services. There's only one user account (administrator) and I have been able to install other programs which require changes to system services. any ideas ?

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Is this the administrator - administrator account? or the user name - administrator account?

Have you tried promoting the user to a debugger? Upon execution or the .exe or executable, is that when the error comes up? or during the initial install?

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