Dell support

[annie]

Am looking at Dell Latitude laptops and hesitating because of past problems with Dell support. At that time, tech support was in India and absolutely useless. I am encouraged by Dueces Wild's post.

Has Dell support really improved?

[Mike567]

Well my friend said it was still in india not really sure about their support though I'm taking a shot at it but i would say its crap :D.

I used to find the old dell laptops had a lot of problems but I'm sure they must have improved by now though.

[nellie2]

I have a friend who won't have anything but a Dell machine....I couldn't comment on the support though. I usually fix my own problems and so does he! We will be here to help you out if you do have problems.

[dusty]

Am looking at Dell Latitude laptops and hesitating because of past problems with Dell support. At that time, tech support was in India and absolutely useless. I am encouraged by Dueces Wild's post.

Has Dell support really improved?

Hi Annie,

For the first 30 days after purchase you MIGHT get support. When I bought my Dell I spent hours talking to India. After the 30 days you're on yur own. If I buy a new pc it will be from a real store where I can take it back. I joined the Dell forum to get a resolution to my "missing keystrokes" thread here and over 200 people have read the post but no one knows the fix. Tech support is an oxymoron.

Before everyone thinks I'm negative....."A pessimist is an optimist with experience"