Driver problems

[steve54willy]

Hello to anyone who can tell me how to get my scanner to work with Vista... The latest driver for XP worked on my previous XP laptop but not with my new Vista - Surely there must be a way of getting this to work as it's been hardly used and don't want the expense of a replacement. If Windows upgrade again then many people will need to purchase new scanners.... REDICULOUS OR WHAT??

[AlanHo]

I found this by Googling - have no idea whether it will work: Might be worth a try.

How to get the Artec 1236USB/Ultima 2000 scanner working in Windows Vista. Note that this how-to skips the various UAC prompts that occur throughout the process.

1. Right click on the Setup executable (whatever the name is, also assumes the full 22MB file) and then select the Compatibility tab.

Set compatibility settings to Windows XP (Service Pack 2), and set the program's Privilege Level to run as administrator.

2. Install the scanner drivers and reboot the computer.

3. Go into Control Panel, select System, then select the Device Manager. Select the scanner, which should appear as an unknown item on the list. Right click on the unknown and select Properties, then select the Driver tab. Select the Update Driver button and let it search for the Artec drivers. A warning will appear regarding the lack of a digital signature. Tell Windows to install the driver anyway.

4. Reboot computer.

5. Search for Scan32.exe or open an Explorer window and drill down to c:\windows\twain_32\artecusb\.

6. Right click on Scan32.exe and select the Compatibility tab. Set compatibility settings on scan32.exe to Windows XP SP2 and make sure the executable can run as an administrator.

7. If desired, repeat this process with ScnPanel.exe in c:\program files\artecusb\scanpanel\. My personal opinion is that ScnPanel.exe is redundant, the aforementioned scan32.exe file being far more flexible. It only serves to use up resources, so I wouldn't bother with making the file compatible and would just remove it from the Startup group.

8. Start scanning.

Artec is unlikely to ever produce updated scanner drivers, as they are apparently out of the scanner business altogether.

[steve54willy]

Thanks for your help... I will try and post results when i have done this.. Your a star !!

I found this by Googling - have no idea whether it will work: Might be worth a try.

How to get the Artec 1236USB/Ultima 2000 scanner working in Windows Vista. Note that this how-to skips the various UAC prompts that occur throughout the process.

1. Right click on the Setup executable (whatever the name is, also assumes the full 22MB file) and then select the Compatibility tab.

Set compatibility settings to Windows XP (Service Pack 2), and set the program's Privilege Level to run as administrator.

2. Install the scanner drivers and reboot the computer.

3. Go into Control Panel, select System, then select the Device Manager. Select the scanner, which should appear as an unknown item on the list. Right click on the unknown and select Properties, then select the Driver tab. Select the Update Driver button and let it search for the Artec drivers. A warning will appear regarding the lack of a digital signature. Tell Windows to install the driver anyway.

4. Reboot computer.

5. Search for Scan32.exe or open an Explorer window and drill down to c:\windows\twain_32\artecusb\.

6. Right click on Scan32.exe and select the Compatibility tab. Set compatibility settings on scan32.exe to Windows XP SP2 and make sure the executable can run as an administrator.

7. If desired, repeat this process with ScnPanel.exe in c:\program files\artecusb\scanpanel\. My personal opinion is that ScnPanel.exe is redundant, the aforementioned scan32.exe file being far more flexible. It only serves to use up resources, so I wouldn't bother with making the file compatible and would just remove it from the Startup group.

8. Start scanning.

Artec is unlikely to ever produce updated scanner drivers, as they are apparently out of the scanner business altogether.