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Outlook 2003 - Enter Network Password issue


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I have a problem with my parent's Outlook 2003 emails - PC is running XP Home - Windows SP2. The issue is that when outlook is opened a pop up screen message often appears prompting to enter network password although the password is "saved". I have done a search on this forum and also have located the Microsoft article id 290684 - titled "save password setting not retained in Outlook or OE."

Please could someone advise as to whether this would solve the problem. Many thanks in advance for any help.

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