Windows 7 Digital River

[compuser22]

Hello, wondering if anyone purchased the windows 7 professional upgrade from Digital River. I ordered the backup DVD on October 26 and still have not received it. I e-mailed them and they said I should expect to receive the backup DVD in 7-10 business days. They said they shipped it out on November 6th, so I e-mailed them back and asked why there was no confirmation number for the order.

It seems through their reply that they do not understand how to speak English properly (or how to type it properly?), as they had originally said it shipped through UPS, and then on the second e-mail they said it shipped through USPS.

Has anyone dealt with Digital River before? Why do they not have a phone number you can call? Is this company in another country and not in the US? Do you know how they ship their products, through UPS with a tracking number or the post office? Should I have concern that there is no tracking number for my package?

[-pops-]

I'm still waiting for two W7 backup disks ordered in August. I received the Product Key and download details on the due date and was told on November 11 that I should expect delivery of the disks on Nov. 16 via normal mail.

I'm not unduly worried as it is the Product Key which is the really valuable part of Windows and I have that.

[ɹəuəllıʍ ʇɐb]

I have ordered a few things that were handled by Digitalriver, and I never experienced any problems.

But then I used download only; I didn't need a disk copy (which I could easily have made myself).

The only time I actually want a disk is when it is a bootable disk, such as Acronis True Image. But then I want the original install disk, not a disk copy of the download.

Anyway, when I had ordered things that were handled by Digitalriver, I always received an email confirmation, with a hyperlink that allows to

- Re-download your product

- Check shipping status

- Print an invoice

- Contact customer service representatives

- Get answers to general questions