newcastlelou Posted December 18, 2010 Report Share Posted December 18, 2010 Hi everyone, hope you can help. Our laptop started to play up unexpectedly a few days ago - a black screen with blue error box (not BSOD) would appear intermittently, following which the laptop would restart. Nothing was coming up on the scans, everything else was otherwise working okay. When I logged into my husband's profile, as it was happening more often to him, I noticed a vshare 'search engine' homescreen on IE, which he said had just started to appear one day. I went in to Control Panel / Uninstall Programs, and uninstalled a Hotbar which I knew nothing about, followed by the vShare item. After the uninstall, the system froze, so I had to restart.On the restart, it seemed to boot okay. The 'system has shut down unexpectedly' page appeared as expected due to the aforesaid system crash, but I selected the start-up normally option as opposed to safe modes. Then when the light blue login screen background appeared, some symbols popped up on the screen (looked like a webdings type font), and the user login icons didn't appear. The system then seemed to keep trying and went into a little loop of login screen appearing, symbols popping up, then a quick flash and the login screen, symbols etc pops up, and on it goes. It does this all the time and I can't login to try and do anything about it!Does anyone know what has caused this and if it can be fixed? I've considered trying a system repair using the OS installation disc, but would like some advice first. I'd rather see what I can do to repair the problem first, as there's some files I want off the hard drive :( Any help would be much appreciated!Thanks everyoneNewcastle Lou xxxx Quote Link to comment Share on other sites More sharing options...
Makcalable Posted December 18, 2010 Report Share Posted December 18, 2010 I would recommend running MalwareBytes on full scan!then could you post your full system specs and OS please?thanks Quote Link to comment Share on other sites More sharing options...
newcastlelou Posted December 18, 2010 Author Report Share Posted December 18, 2010 I would recommend running MalwareBytes on full scan!then could you post your full system specs and OS please?thanksHi BugsyLaptop is Dell Studio 1555 - not sure of specs, sorry :SOS is Windows 7 Home PremiumI can't log onto the laptop to run any further scans etc. I'm typing this using my work laptop. Quote Link to comment Share on other sites More sharing options...
Makcalable Posted December 18, 2010 Report Share Posted December 18, 2010 Put your OS DVD in and boot from it then perform a repair, repair button will be located near the bottom when you get to the install windows.it maybe a HDD issues, thinking maybe it failed. but try booting from DVD first to try the repair.Are you getting any beep when the computer is first turned on? I believe that Dell use a light code for identifiing problems....look to the dell website for a download of the manual to show what the codes are.or if you dont any type of issues from the above suggestion then this could be caused by a few issues.your motherboard shorted out or your power supply has failed or the on-board BIOS battery has died and needs to be replacedHave you recently done any updates or installed any programs?also unplug the power cord from the back of the computer, wait a few minutes, then plug it back in. Quote Link to comment Share on other sites More sharing options...
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