NotComputerSavy Posted November 15, 2012 Report Share Posted November 15, 2012 I keep getting a blue screen on my computer and I dont know why... I really need help in solving these crashes, as my screen name is SO true. Im trying to attach the two critical errors that I see in the event viewer and also trying to attach the actual blue screen that I am getting. Thx in advance - System - Provider [ Name] Microsoft-Windows-DriverFrameworks-UserMode [ Guid] {2E35AAEB-857F-4BEB-A418-2E6C0E54D988} EventID 10110 Version 1 Level 1 Task 64 Opcode 0 Keywords 0x2000000000000000 - TimeCreated [ SystemTime] 2012-11-09T22:45:51.802118200Z EventRecordID 93306 Correlation - Execution [ ProcessID] 1048 [ ThreadID] 1352 Channel System Computer Lynn - Security [ UserID] S-1-5-18 - UserData - UMDFHostProblem [ lifetime] {AA851468-40FE-4D3B-84D8-E82FEA3A50D9} - Problem [ code] 3 [ detectedBy] 2 ExitCode 3 - Operation [ code] 259 Message 4 Status 3221225653 - System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 2 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2012-11-14T21:43:41.044020200Z EventRecordID 104592 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer Lynn - Security [ UserID] S-1-5-18 - EventData BugcheckCode 209 BugcheckParameter1 0x28 BugcheckParameter2 0x2 BugcheckParameter3 0x0 BugcheckParameter4 0xfffff880019046fd SleepInProgress false PowerButtonTimestamp 0 Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 15, 2012 Report Share Posted November 15, 2012 Welcome to the Windows Forum!First, what Windows version are you using?Unfortunately the picture you took of the BSOD is not showing all information; the driver name near the bottom is incomplete - I can only see 'ETIO.SYS'. Can you tell us what the full name is of that module?Most likely you need to update a device driver, but we can only tell you which one if we know the full name of that module. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 15, 2012 Report Share Posted November 15, 2012 I searched my computer; the module name is most likely NETIO.SYSNow we only need to know your Windows version. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 15, 2012 Report Share Posted November 15, 2012 Also, what anti-virus software do you use? Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 15, 2012 Report Share Posted November 15, 2012 Finally, what is your display adapter, device driver version & date? You will find these information in the Device Manager. Quote Link to comment Share on other sites More sharing options...
NotComputerSavy Posted November 15, 2012 Author Report Share Posted November 15, 2012 Thanks for the response... I use windows 7 Home Premium (service pack 1)I use Microsoft Security Essentials as of right now, but on this pc I have used Norton, McAfee & AVG.Display Adapter: Mobile Intel® 4 Series Express Chipset FamilyIm HAVE NO IDEA about the device driver version & date.... Is there anyway you can put it in laymen's terms for me???I do have a ntbtlog.txt if that might help. Its really long and i dont know how to read it. I think it might logged more than one crash on it, not sure if it can actually do that or not. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 15, 2012 Report Share Posted November 15, 2012 To find device driver information see this article I wrote for a different forum: http://forums.adobe.com/thread/945765 Quote Link to comment Share on other sites More sharing options...
NotComputerSavy Posted November 16, 2012 Author Report Share Posted November 16, 2012 Thx... I will try it and get back to u Quote Link to comment Share on other sites More sharing options...
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