Chris Posted June 28, 2004 Report Share Posted June 28, 2004 The major changes to Windows XP brought by Service Pack 2 (SP2) are bound to cause support headaches. Analysts, users, PC makers and Microsoft Corp. all expect a spike in help desk calls. SP2 is due out in the third quarter, so it could be out as soon as next month. The service pack will be downloaded automatically into many PCs through Microsoft's Windows Update service and could create problems, including breaking current applications, disrupting networking set-ups and prompting nontechnical users to make PC configuration decisions that may be beyond their grasp. Meanwhile, Microsoft is still working on a plan to support the security-focused update. "We're working hard on getting together a support plan," said Matt Pilla, a senior product manager at the software maker in Redmond, Washington. One decision has been made; Microsoft will offer no-charge, worldwide telephone support for the service pack, Pilla said.More | Here Quote Link to comment Share on other sites More sharing options...
NeonWizard Posted June 28, 2004 Report Share Posted June 28, 2004 Microsoft should try and work to make this update as simple as possible, going to the point where the explains in plain terms what the features are that the users are installing.Maybe making a simple tutorial on how to apply this update to PCs. Quote Link to comment Share on other sites More sharing options...
Chris Posted June 28, 2004 Author Report Share Posted June 28, 2004 Microsoft should try and work to make this update as simple as possible, going to the point where the explains in plain terms what the features are that the users are installing.Maybe making a simple tutorial on how to apply this update to PCs.They do a very comprehensive document: http://www.microsoft.com/downloads/details...&DisplayLang=enBut for our mate joe, it needs to be alot shorter!! Quote Link to comment Share on other sites More sharing options...
andsome Posted June 29, 2004 Report Share Posted June 29, 2004 What on earth is the point of an update that is going to cause such potential problems? Surely they should have the technology to ensure a seamless and trouble free installation. I think I'll wait until I see some comments first, my computer is set to advise me of update downloads and let me decide. Quote Link to comment Share on other sites More sharing options...
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