Web Site for Complaints Sparks Lawsuit

[Chris]

DALLAS, Ga. - When Alan and Linda Townsend were unhappy with the sprayed-on siding applied to their house, the frustrated couple launched a Web site to complain and to give other unsatisfied customers a forum. Visitor postings to the Web site said the product, Spray on Siding, cracked, bubbled and buckled. For their efforts, the Townsends got slapped with a lawsuit by the product's maker. The federal case may help shape the boundaries of online speech.

Companies routinely go after individuals when they feel people are maligning them on the Internet. And often, legal scholars say, the Web site's owners don't fight back at all.

In this dispute, North Carolina-based Alvis Coatings Inc., which supplied the siding product used in the Townsends' $16,721 project, claims the couple's Web site infringes on the company's trademarks, defames its product and intentionally misleads and confuses consumers.

More | Here

[andsome]

Good for the couple I say. WELL DONE.

[Randy_Bell]

Good for the couple I say.  WELL DONE.

I agree; I hope the couple will not be intimidated or bullied into submission by this company. It is certainly not good publicity for the company, that's for sure! ;) :flowers:

[andsome]

I have had more run ins with company's than I care to remember. I have never given in. I have taken on and beaten a kitchen installation company, Panasonic, Phillips, Boots the chemist and others. As long as you are sure of the facts, stick to your guns.