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Why does my PC not want to switch off?!


Jayno
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I have an aging but decent PC (Dan) with good hardware etc that I upgraded from W98 to W2kpro several months ago. It's got a P3 450mhz chip and 384 ram. I also fitted a 160G HD alongside my old 6G drive, and currently use about 10% of the memory. I regularly clean out temp files, cache & cookies, and defrag etc.

As time has gone on it has become slower and slower at closing down. After I click start and shutdown I have to wait 30 - 40 seconds to get the switch off message, and then, more times than not, it takes three presses of the power button to actually get it to switch off!

Any ideas team?

:mellow:

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Djohn

You did forget one very important point.

Before doing anything to the registry it should be backed up. After opening the registry as suggested, click onto File and select Export. You will be given the option to name the export, the obvious answer is registry, and I would suggest Desktop or My Documents as the destination. This will put an icon on your desktop or in My Documents named registry. Carry on as Djohn then suggests. Leave the icon for a few days to ensure that everything runs as it should. In the event of any problems because you did something wrong, right click on the icon and select Merge. This will put everything back as it was before. If everything runs OK for the next day or two, right click on the icon and select Delete.

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Thanks DJohn & Andsome

Followed your very clear instructions but when I opened "Control" folder there was actually nothing at all in the right-hand pane. No "Wait to Kill Service".

I was kind of disappointed really  :rolleyes:

Any other ideas?

J

'Er???

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Hi Jayno. I gave the guide from windows XP and assumed it would be exactly the same for win 2000. Sorry for that, I will ask one of the other members if they have win 2000 to double check.

Thanks andsome for pointing out the need for a backup of the registry, you are correct. I would normally advise this at any time one goes into the registry to delete or alter a string that may cause problems with the running of the PC. On this occasion I didn't forget, just felt it was not required as changing the wait to kill service to a lower figure will not affect the running of the operating system and you will still have access to change it back to any figure you wish.

Do any other members of the forum know if win 2000 has the "Wait to kill service" in the control folder please? :)

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Hi Jayno. I gave the guide from windows XP and assumed it would be exactly the same for win 2000. Sorry for that, I will ask one of the other members if they have win 2000 to double check.

Thanks andsome for pointing out the need for a backup of the registry, you are correct. I would normally advise this at any time one goes into the registry to delete or alter a string that may cause problems with the running of the PC. On this occasion I didn't forget, just felt it was not required as changing the wait to kill service to a lower figure will not affect the running of the operating system and you will still have access to change it back to any figure you wish.

Do any other members of the forum know if win 2000 has the "Wait to kill service" in the control folder please?  :)

I still feel that it is common sense to back up the registry no matter how little or how much you intend the tinker with it. Better safe than sorry.

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Hi Jayno. If you can't find the "Wait to Kill Folder" try the following. First check what is running before you shutdown by doing a Ctrl/Alt/Delete and please do a back up of your registry as a safeguard.

1. Start Regedit and locate the following Registry

subkey in the HKEY_LOCAL_MACHINE subtree:

\SYSTEM\CurrentControlSet\Control

2. On the Edit menu, click Add Value.

3. Enter the following:

Value Name: WaitToKillServiceTimeout

Data Type: REG_SZ

String:<In milli-seconds; default is 20,000>

but type 5000

4. Click OK and quit

5. Shut down, and then restart Windows.

Many thanks to Spikeychris for the above advice. :)

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  • 2 weeks later...

Djohn

Had a look in Registry. In the 'control' folder you directed me to, I can see the WaitToKill SZ string with 20,000 default, but there is no "Add Value" option in the Edit pull down.

There is a "New" button under Edit which offers an option to add a new string, and when I highlight this there an explanation phrase appears at the bottom left-hand side of the window saying "Adds a new string value". I thought that might be it, but decided not to risk using it till I've checked with you and the team here.

Let me know what you think when you have a minute

Jayno

:)

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I still feel that it is common sense to back up the registry no matter how little or how much you intend the tinker with it. Better safe than sorry.
Well, if you're were writing a text book this would be the case. Thing is, if you were also writing a probability chart on walking across the street you would wait till 3 o'clock in the morning to even think about putting your foot out. Djohn's answer did not need a back up as its easily retrieved. It was not a failsafe change and tweaking the reg isn't as scary as people make out. That said I have to log off now so Jayno, could you PM me with what you have done up until now please?
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You don’t say whether or not you have any service packs installed. Do you have Hotfix Q329170? If so, and unless you need it you can remove it as it causes shutdown problems. See here to decide if you need this hotfix: M$. You can remove it from control Panel in Add/Remove progs. However if you have SP4 you can’t remove it as it’s built in.

Just before you shutdown type “net stop spooler" (without the Quotes) from a cmd prompt before shutdown. Does this speed up the process? If so just add this as a shortcut to your desktop.

If this fails then from start and run type gpedit.msc then click Computer Configuration then Administrative Template then System then Logon then Maximum retries to unload and update user profile ... set enabled and type 5. The default if not configured is 60.

You can also try the waittokill option that John has offered up

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

In the right pane double-click the WaitToKillServiceTimeout and set the value to 5000.

You might want to try this:

User Profile Hive Cleanup Service

A service to help with slow log off and unreconciled profile problems.

M$

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Spikeychris

I have SP4.

gpedit didn't solve problem.

Downloaded Cleanup but couldn't figure what to do with it!

Adjusted WaitToKill from 20000 to 5000 and have just switched off PC twice successfully.

We appear to have a result. Thankyou.

Jayno :flowers:

You don’t say whether or not you have any service packs installed. Do you have Hotfix Q329170?  If so, and unless you need it you can remove it as it causes shutdown problems.  See here to decide if you need this hotfix:  M$. You can remove it from  control Panel in Add/Remove progs. However if you have SP4 you can’t remove it as it’s built in.

Just before you shutdown type “net stop spooler" (without the Quotes)  from a cmd prompt before shutdown. Does this speed up the process? If so just add this as a shortcut to your desktop.

If this fails then from start and run type gpedit.msc then click Computer Configuration then Administrative Template then System then Logon then Maximum retries to unload and update user profile ... set enabled and type 5. The default if not configured is 60.

You can also try the waittokill option that John has offered up

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

In the right pane double-click the WaitToKillServiceTimeout and set the value to 5000.

You might want to try this:

User Profile Hive Cleanup Service

A service to help with slow log off and unreconciled profile problems.

M$

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