Chris Posted August 30, 2005 Report Share Posted August 30, 2005 PlusNet expels two users.. Two forum moderators resign in protest..PlusNet operate their own unofficial support forums run on company servers, but moderated by volunteers from the PlusNet user base. In the last 48 hours two consumers have being given their marching orders by PlusNet over postings on this support forum." Two customers have been contacted as a result of their disruptive activities over a number of months in our customer support forums. The forums are a community for self support and a way for our customers to give constructive feedback, both positive and negative. These two customers required an unsustainable level of attention which was impacting our ability to address other customer's feedback.We have repeatedly answered these customer's questions and feel we have not reached a common understanding. Therefore we have offered these customers an opportunity to migrate to an alternative ISP of their choice, at no cost to them. We have no plans to contact any further customers in this manner."The two users have been offered migration authorisation codes which allow them to migrate to another provider within the next 30 days, or face termination of their connections thereafter. It seems that this has arisen from the repeated questioning of PlusNet policies over the last few months which PlusNet staff have tried to address on their forums. According to PlusNet, they feel that with the differences of opinion and the persistent questioning on the same issues over and over again, the users would be better served by an alternative service provider.More | HereView | PlusNet Quote Link to comment Share on other sites More sharing options...
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