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Outlook freezes on e-mails with attachments


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I have two different laptops and both have XP SP2 but have two different versions of Outlook. Everytime they attempt to view an e-mail with an attachment or open the attachment Outlook appears to have stopped responding and it takes over 5 minutes to load the attachment. The ironic thing is that you can continue to use every other program on the PC without issue while Outlook appears to have stopped responding.

I saw on a couple different sites to re-install Outlook, didn't work, and to delete Security Update 100908531, didn't work.

I would appreciate any help that I could get with this problem.

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Here is the link: microsoft.public.outlook.general

But as long as we have you here...

  • What version(s) of Outlook?
  • What type of email account(s) - POP/SMTP, IMAP, Exchange?
  • What is the size and type of the attachment(s) causing the problem?
  • How is it eventually solved - killing the Outlook process?
  • Or are you completely unable to view any message with attachment(s), ever?

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What version(s) of Outlook? XP and 2003

[*]What type of email account(s) - POP/SMTP, IMAP, Exchange? POP3

[*]What is the size and type of the attachment(s) causing the problem? Any size

[*]How is it eventually solved - killing the Outlook process? patience eventually it will open things up

[*]Or are you completely unable to view any message with attachment(s), ever? no

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