active xproblems

[protectair]

I was recently on a business trip and one of my employees decided to download the latest version of Window Media Player in my absence. Unfortunately she realized after installing it that we are running Windows Professional and the latest media player is for vista and xp. Instead of admitting her mistake and asking for help she decided to remove the media player through the remove unwated programs in control panel. And for some reason she decided it would be best to remove all versions of the windows media players in the same manner. Apparently she also removed all versions of Active x control. And now she cannot find any documents in her my documents and there are many other fuctions that are looking for active x and are unable to run.

Anyone have any suggestions before I have to find someone to fix the problem.

If I download an earlier version of Windows media player does the active x control download with it?

Help

Protectair

[-pops-]

It seems from what you have written that this is a business computer. That being so, don't you have a backup of your system(s)? For all sorts of reasons a full system backup is one of the top priorities for a business computer. With a full system backup you would be able to get your computer(s) up and running as they should be in quite a short time.

You state that

we are running Windows Professional and the latest media player is for vista and xp.

Can you explain what you mean by Windows Professional? The only Windows Professional I know of is Windows XP Professional and the latest Windows Media Player (version 11) is quite compatible with that.

I am mystified by your ActiveX problem. ActiveX is a system used in web browsers (mainly Internet Explorer). This being so, I am unable to understand why so many programs are disabled by its absence. My feeling is that other things vital to Windows have been surreptitiously removed as well.

As an aside, I don't understand why you need the latest or, indeed any, version of Windows Media Player on a business machine.

[ɹəuəllıʍ ʇɐb]

I think that he means (probably) Windows 2000 Professional.

I also don't understand the ActiveX problem, but I can imagine that an ordinary system restore to the date before the uninstalls should fix the problem(s). But I 100% agree with the previous poster that in a business environment a full backup (with professional backup software, such as Acronis True Image) is a 'must' to prevent data loss, or loss of computer functionality.

[protectair]

Yes, I did mean Windows Professional 2000, sorry. I have a backup for all the data but the workstation is not functioning. WhenI click my documents I receive an error message that the active x controls requires to access the documents are not available. When I try to use my computer I get the same message.

Thank you for the interest.

Protectair

I was recently on a business trip and one of my employees decided to download the latest version of Window Media Player in my absence. Unfortunately she realized after installing it that we are running Windows Professional and the latest media player is for vista and xp. Instead of admitting her mistake and asking for help she decided to remove the media player through the remove unwated programs in control panel. And for some reason she decided it would be best to remove all versions of the windows media players in the same manner. Apparently she also removed all versions of Active x control. And now she cannot find any documents in her my documents and there are many other fuctions that are looking for active x and are unable to run.

Anyone have any suggestions before I have to find someone to fix the problem.

If I download an earlier version of Windows media player does the active x control download with it?

Help

Protectair

[-pops-]

Crikey. :(

So you have a data backup only and not a system backup.

I think in a case like this the only thing you can do is reinstall your whole computer system from scratch - having made sure first that your data backups are secure.

Don't do anything yet. Our overseas members may be able to offer something more positive.

(I think one of your employees ought to be seeking alternative employment but that's another matter).

When you get things going again, make it an absolute top priority to prepare a full system backup and keep it up to date.

[cozofdeath]

I don't mean to be ignorant but I don't understand how you could get this kind of error from opening up My Documents? I'm almost 100% sure activex controls don't have anything to do with My Documents. Could you please post the exact error or a screenshot of it?

[protectair]

I am guilty of misinformation, sorry,, I was working from another's phone call.

The message we get when trying to access my computer or my documents is "Your current security settings prohibit running ActiveX controls on this page. As a result the page may not display correctly"

When I click okay nothing is displayed except, in the bottom right border a restricted site icon appears.

The pc can get online but the search function will not work.

Thanks for your help.

Protectair

[-pops-]

I am still mystified as to why ActiveX is interfering with My Computer or My Documents.

To change the security settings (in Internet Explorer which is where ActiveX belongs), open Intrnet Explorer, click on Tools -> Internet Options and click on the Security tab. In the "Security levels for this zone" there is a slider which is most likely set at "High". Change this to a lower setting and see how this works.