Internet discconecting - help

[matthew5276]

Hi,

I'm running tiscali broadband at about 4mb/s, claims to be 8, but speed test says 4. Anyways, it works perfectly finem it connects OK, the speed if fine etc. but maybe once or twice a day, it disconnected saying error: no dial tone. I just click retry a few times and after 20 seconds or so, it recconects. This may not sound too bad, but as I play Guild wars a lot, and after a disconnect it dosent let me reconnect to my game, this is a real problem as it means I can't really play it seriously with other players, as me leaving half way through will probably result in the team losing.

If you need any more info for you to help me just ask, and I'll do my best to find it out.

Matt.

[Irene]

Hello Matt :D

The link below to Tiscali covers the problem which you are having...

LOOK HERE - Tiscal Online Help

Good luck, hope it sorts it for you.

Come back and let us know how you get on.

[matthew5276]

Thanks for the reply. Both phones in my house are working fine I think, but I can't really check the green light as I'm colourblind to green/ red, so I wouldn't know whether it was green or not. I'll wait for someone else to get home and ask them ^_^

Thanks,

Matt.

[Irene]

OK Matt. :D

Sometimes the phone line can have 'spikes', which is perhaps why they say to get the phone line checked.

If you do resolve the problem, it would be useful if you could post back here for anyone else with the same problem. ;)

[matthew5276]

Ok, it just happened a few minutes ago. The phone was working fine, it had the usual beeping sound when I picked it up.

Matt.