Jaxxville Posted October 12, 2011 Report Share Posted October 12, 2011 I was doing a system restore because Windows 7 was going so slow and my email was not working. Had an electric cut in the middle of it. When I restarted my pc and went to see if my email was working properly (could not receive) I got an error message saying something about winmail application . Also get it when I try to open word and other applications. Cannot go back to restore as it no longer functions and get the same error message. Not very computer minded so any help please. Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted October 12, 2011 Report Share Posted October 12, 2011 Is this a laptop or a desktop?. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted October 13, 2011 Report Share Posted October 13, 2011 Try System Restore again from Safe Mode. If that also does not work, try booting into Last Known Good Configuration; in fact, I would try that first. Quote Link to comment Share on other sites More sharing options...
Jaxxville Posted October 13, 2011 Author Report Share Posted October 13, 2011 It is a desktop Packard Bell Viseo 190W. I tried to restore from safe mode but that did not work. I do not know how to boot from last known configuration. If I just switch off from the power button a black screen comes asking me if I want to start up in safe mode / with network or without. It is in Spanish but it does not say start up in last known good configuration. Quote Link to comment Share on other sites More sharing options...
-pops- Posted October 13, 2011 Report Share Posted October 13, 2011 There is always the problem that if the power fails whilst the computer is actively working (in this case the HDD very busy) there can be physical damage done to the computer itself. That is apart from any software problems caused. Do you have the operating system disk? If so, you could try a Repair install. If that fails, then a new install of the system. If that fails, it seems that you have damaged hardware. Do you have a backup of your system before this disaster occurred? Quote Link to comment Share on other sites More sharing options...
Jaxxville Posted October 13, 2011 Author Report Share Posted October 13, 2011 No unfortunately no backup. The pc is only two months old. I have a disc that came with the pc but it says it is a documentation disc Quote Link to comment Share on other sites More sharing options...
Jaxxville Posted October 13, 2011 Author Report Share Posted October 13, 2011 The error message says # application error - 0xc0150004. I tried to boot from last known configuration (found it) but that did not do anything Quote Link to comment Share on other sites More sharing options...
Jaxxville Posted October 13, 2011 Author Report Share Posted October 13, 2011 I just found a download for a fix to the above error should I run it do you think Quote Link to comment Share on other sites More sharing options...
-pops- Posted October 13, 2011 Report Share Posted October 13, 2011 Be VERY careful about downloading from sites that state Windows Errors Fixed and such words - these can be scams designed to extract money from you and give nothing in return. If you download WOT http://www.mywot.com/ it will give you an idea about which sites are safe to use. Quote Link to comment Share on other sites More sharing options...
Jaxxville Posted October 14, 2011 Author Report Share Posted October 14, 2011 Thanks for your help but in the end took it to retailer where I bought it as it was still very much under warranty and he did a factory reset after saving all my folders etc. He did try everything else but said it was Windows itself that was corrupted probably by the electricity failure. Now back to normal. Quote Link to comment Share on other sites More sharing options...
-pops- Posted October 14, 2011 Report Share Posted October 14, 2011 Glad you're fixed up. It is still a good notion to have a backup of your whole system -WOT is very useful too. Quote Link to comment Share on other sites More sharing options...
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