bvw Posted January 13, 2004 Report Share Posted January 13, 2004 My wife's car insurance renewal is due next week and I always phone through and renew it for her, paying by credit card.Whilst she was out shopping this morning I rang Tesco Insurance, credit card in hand ready to quote the number, and they asked to speak to my wife. Told them she was out shopping but nothing had changed and I just wanted to pay the renewal bill.They refused to take any details from me, insisting they had to talk to my wife and quoted the Data Protection Act. I again said I only wanted to pay the bill but they refused to discuss it any further.She duly came home shortly afterwards, rang them herself and quoted her policy number etc and then gave me the phone to pay the bill, which I did.What a nonsense. Quote Link to comment Share on other sites More sharing options...
artist Posted January 13, 2004 Report Share Posted January 13, 2004 It took years to get to that though. Anything official always used to be addressed to MR. xxxx. I used to be incensed over it! Quote Link to comment Share on other sites More sharing options...
Sir Radfordin Posted January 13, 2004 Report Share Posted January 13, 2004 They have to do this because people started doing things to each other eg. divorced couples would ring up on the others behalf to change payments etc.The law is there to protect us all (most of the time) and just sometimes it does annoy us but I'd rather have DPA that does this than nothing at all. Quote Link to comment Share on other sites More sharing options...
moon Posted January 13, 2004 Report Share Posted January 13, 2004 There must be hundreds of fraudsters ringing up to pay other peoples bills every day. :DI wonder what they charge them with when they get caught ? Quote Link to comment Share on other sites More sharing options...
nellie2 Posted January 13, 2004 Report Share Posted January 13, 2004 The data protection act is all about protecting the personal information that is held on you. Making sure that companies have a valid reason for keeping this info, that the info they have is accurate and up to date and that it is not kept for longer than necessary. The insurance company would need a valid business reason to access and view your wifes records. If the customer is not making the query then they don't have a valid business reason and cannot access the records. Sounds daft but it is there for your protection. Quote Link to comment Share on other sites More sharing options...
bvw Posted January 13, 2004 Author Report Share Posted January 13, 2004 Tesco do include a Data Protection Notice with the insurance Renewal Notice, I did read it whilst munching my Shredded Wheat this morning :) It states, amongst other things, the following:Dealing with other people:At the request of many of our customers and to make managing your insurance more convenient, it is policy to deal with your spouse or partner who calls on your behalf.I was only paying the bill, nothing else. I'm also a "named" driver under the Policyholder & Spouse terms. I also arranged this insurance with Tesco 2yrs ago over the internet, and paid for it on-line with my credit card. Upon renewal you have to phone them etc.Perhaps recent events have made them wary.Good points raised Sir Rad and Nel, better safe than sorry I guess :) Quote Link to comment Share on other sites More sharing options...
Hurdy Posted January 13, 2004 Report Share Posted January 13, 2004 I bought my 10 year old daughter a mobile 'phone for Christmas and had to call up Orange to activate it.The woman insisted on speaking to my little girl first to see if it was all right for 'Daddy to speak to the lady' :D Quote Link to comment Share on other sites More sharing options...
Sir Radfordin Posted January 13, 2004 Report Share Posted January 13, 2004 I bought my 10 year old daughter a mobile 'phone for Christmas and had to call up Orange to activate it.The woman insisted on speaking to my little girl first to see if it was all right for 'Daddy to speak to the lady'Â :DShouldn't she have been asking mommy if it was ok for daddy to speak to another lady :sneaky: Quote Link to comment Share on other sites More sharing options...
Hurdy Posted January 13, 2004 Report Share Posted January 13, 2004 mommy gone :( milkman gone :( miss milkman :D Quote Link to comment Share on other sites More sharing options...
bvw Posted January 13, 2004 Author Report Share Posted January 13, 2004 mommy gone :( milkman gone :( miss milkman :D:D Quote Link to comment Share on other sites More sharing options...
lester1 Posted January 15, 2004 Report Share Posted January 15, 2004 mommy gone :( milkman gone :( miss milkman :D:D :jawdrop: :D Quote Link to comment Share on other sites More sharing options...
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