shut down

[frusratedfrank]

Can anyone give me some help. my system keeps shutting down when i am on the internet i get a screen saying there is a problem and my computer will close down to protect it from being damaged, this only happens now and again it seems to happen more when changing sites.

my system is only 2 months old and i am connected through blueyonder broadband with a webstar atlanta modem this modem worked perfectly on my old computer millenium edition.

please help this is driving me nuts.

frank.

[-pops-]

Magic words: "only two months old".

Have you informed your supplier? This message often indicates something fundamentallyv wrong with the machine. Does it shut down completely or does it restart?

Have a look in the Event Viewer to see what that says just prior to this fault occuring.

Event Viewer

RIGHT click My Computer and click on Manage. Click on the + sign next to Event Viewer and then click on each of the categories in turn. You should get list of everything that happens in the machine. Look for any yellow or red flagged messages.

[frusratedfrank]

ok done that but first i caused a shut down by attempting to go to the yahoo site which always seems to bring up this error.

on checking in the event manager there are two messages one yellow one red yellow says b57w2k and red has dcom, any ideas?

thanks.

[frusratedfrank]

sorry i didn't answer your questions, no i have not yet been in touch with dell, and no it dosen't actually turn off it stops with the blue screen message and then i have to turn off at the power and restart.

this only happens when online.

thanks

[nellie2]

When you are in event manager, if you double click on the line with the exclamation mark or the red circle then a box will pop up with a bit more information in it! If you are luck and click on the link under the title For more information, see Help and Support Center at You might even get some idea on what's causing the error. But I'll be honest, when I click on that link I usually get

We're sorry

There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere.

But it is worth a try! :)

[frusratedfrank]

thanks, i'll give it a try.

[Agent Smith]

Hello frustratedfrank, is it safe to assume you are using Internet Explorer as your browser? If so, may I suggest that you try installing an alternate browser, such as Firefox, and see if you can recreate the problem using that browser.

This could at least narrow down the possible problem areas.

Firefox is available from HERE

Mr. IM

[-pops-]

Good advice from Mr Mouse. I almost never use Internet Explorer now I have found Firefox.

[frusratedfrank]

i'm game to try anything one firefox download coming up,

thanks for your ideas.