bigcappa Posted January 21, 2006 Report Share Posted January 21, 2006 I have an issue on my laptop in that I get the following error'' C:\\WINDOWS\system32\shdoclc.dll/dnserror.html'' This hapens when I connect to my works webmail. I can connect to it on other machines, so the error must lie on my laptop. I get to logon but as soon as I do that then the error appears at the bottom of the explorer window. and as a result dont get connect to my inbox.Any ideas. This only happens on my work inbox and on my latop as I say if I try someone elses webmail on another company server it is ok.Any ideas would be much appreciated Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted January 22, 2006 Report Share Posted January 22, 2006 Clear your cache. Tools > Internet Option > Delete Files & Delete Cookies. Also a good idea to set your limit to 80mb while you are there. Quote Link to comment Share on other sites More sharing options...
andsome Posted January 22, 2006 Report Share Posted January 22, 2006 Clear your cache. Tools > Internet Option > Delete Files & Delete Cookies. Also a good idea to set your limit to 80mb while you are there.Mine won't stay that low, after a while it reverts to over 2000mb Quote Link to comment Share on other sites More sharing options...
bigcappa Posted January 22, 2006 Author Report Share Posted January 22, 2006 Hi guys,Did this, cleared the cache and still the same. I also reset the limit to 80Mb, still no joy. Could this be some form of virus or some other issueMany thanks again Quote Link to comment Share on other sites More sharing options...
scuzzman Posted January 24, 2006 Report Share Posted January 24, 2006 While I wouldn't rule out the possibility of malware, I wouldn't jump to that conclusion so quickly. That shdoclc.dll is simply the IE error messages (namely, "Page cannot be displayed"). Are you able to ping the servers? If so, check the IP it resolves to. If that IP is 127.0.0.1, then the problem likely resides in your "hosts" file. If it resolves to a different address, check with the NOC/Network Admin at your work to verify it. If it fails to resolve, please let us know. If you have any problems doing those things, please let us know and we'll do out best to help you sort them. Quote Link to comment Share on other sites More sharing options...
bigcappa Posted January 24, 2006 Author Report Share Posted January 24, 2006 Scuzzman, yes I can ping the server, I can also telnet to it on port 25, this is what making it so difficult.And if i connect to another webmail server its fine just on this one and just with this laptopThanks for help so far allbigcappa Quote Link to comment Share on other sites More sharing options...
scuzzman Posted January 25, 2006 Report Share Posted January 25, 2006 We need to determine if this is a problem with IE or potentially a firewall setting. Do you have another browser such as Firefox installed? If so, try it. If not, would it be possible to temporarily install one, if for nothing more than testing purposes? Quote Link to comment Share on other sites More sharing options...
bigcappa Posted January 25, 2006 Author Report Share Posted January 25, 2006 No problem, I will try Firefox at the weekend when i get home. I have disabled all firewalls, I have permanantly switched off Windows FW and use ZoneAlarm, with and with the FW enabled the same thing happens so it not a firewall issue either. Will try a different browser and let you know, thanks for your help so far Quote Link to comment Share on other sites More sharing options...
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