Jayno Posted January 24, 2006 Report Share Posted January 24, 2006 Hi gang,I'm getting this error message when I try to start my puta:xxx+STOP:+0X0000001E+(0X00000005,+0X00000001,+0X00000000) KMODE_EXCEPTION_NOT_HANDLEDI have to switch off and restart, then I get another error message with something about dumping physical memory.I switch off and restart a third time and everything works fine.I think this is a common problem but I don't how to fix it. Can anyone provide a solution?Thanksjayno Quote Link to comment Share on other sites More sharing options...
-pops- Posted January 24, 2006 Report Share Posted January 24, 2006 Have a look at http://support.microsoft.com/?kbid=294728 Quote Link to comment Share on other sites More sharing options...
Jayno Posted January 24, 2006 Author Report Share Posted January 24, 2006 Thanks PopsThe MS page is recommending a "parallel install" What's one of them?j Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted January 24, 2006 Report Share Posted January 24, 2006 Basically install Windows again, to a differen't folder (Windows2 for example). Quote Link to comment Share on other sites More sharing options...
andsome Posted January 25, 2006 Report Share Posted January 25, 2006 Just a query, can't the virus mentioned be got rid of? Quote Link to comment Share on other sites More sharing options...
Jayno Posted January 25, 2006 Author Report Share Posted January 25, 2006 Good question Andsome, but it appears not. I have run my whole system past NAV, Ewido, Spybot and Ad-Aware and they haven't spotted or fixed it.MS and Symantec both say this problem is the Backdoor.NTHack trojan (that steals passwords!!), and that I need to remove the NewGina value from the Registry, but there is no sign of either of these files anywhere on the system. I'm stumped. My next step is supposed to be that of using Windows Recovery or a parallel install to remove these things, but if they're not there in the first place I feel most reluctant to do this procedure. I'm wary of ballsing up Windows itself. If I do a complete re-install of W2k calling it "Windows2" .. 1) I'm not exactly sure how to do that, and 2) what do I do with Windows1?Any advice?j Quote Link to comment Share on other sites More sharing options...
andsome Posted January 26, 2006 Report Share Posted January 26, 2006 Have you tried A squared? Quote Link to comment Share on other sites More sharing options...
djohn Posted January 26, 2006 Report Share Posted January 26, 2006 How about submitting a log for Nel to check over Jayno? She may be able to offer you some advice on how to remove. If not then maybe a back up of your files to disk then install your O/S again. :( Quote Link to comment Share on other sites More sharing options...
Jayno Posted January 26, 2006 Author Report Share Posted January 26, 2006 Thanks djohnI've found and jettisoned a few nasties using spywarenukerXT. I'll see how it goes but send a log to nellie as you suggest if the startup prob continues.j Quote Link to comment Share on other sites More sharing options...
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