NEXCOMPAC Posted April 10, 2006 Report Share Posted April 10, 2006 Ok, so we have a win 2k3 server running as our print server. We have a printer on the network an hp laserjet 2420. Its on the network by cable to the switch. When we send a job, it is redirected to a different printer. I cant for the life of me figure out whats going on?? Quote Link to comment Share on other sites More sharing options...
spikeychris Posted April 10, 2006 Report Share Posted April 10, 2006 If users just hits the print icon it will go to the default, is the right one set? Quote Link to comment Share on other sites More sharing options...
NEXCOMPAC Posted April 10, 2006 Author Report Share Posted April 10, 2006 yes, and now I deleted the printer and I cant find the disk to reinstall it. Quote Link to comment Share on other sites More sharing options...
andsome Posted April 11, 2006 Report Share Posted April 11, 2006 yes, and now I deleted the printer and I cant find the disk to reinstall it.You know the make and model, so go online to the makers website, and download drivers and Status monitor etc. Save them to a folder and install from there. Then burn them to a CD for future use. Quote Link to comment Share on other sites More sharing options...
trackrat Posted April 11, 2006 Report Share Posted April 11, 2006 Copy & paste this into your address bar or just click on the link, and you can then get your drivers.There are 4 products listed for the 2420, 2420/2420d/2420dn/2420n.Make sure you get the right drivers.http://h20180.www2.hp.com/apps/Lookup?h_la....x=6&submit.y=8 Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted April 11, 2006 Report Share Posted April 11, 2006 yes, and now I deleted the printer and I cant find the disk to reinstall it.Usually, deleting a printer will not uninstall the drivers. Just add the printer back, and it should find the drivers still available. Quote Link to comment Share on other sites More sharing options...
NEXCOMPAC Posted April 11, 2006 Author Report Share Posted April 11, 2006 Thanks for all your help fellas. Ok, so this is what we did to fix the problem. (the cause, well could have been a number of things...)We found that the HP laser jet was pulling the same IP address as our Cannon machine and therefore was sending all of our print jobs to the cannon vs the HP. We did a "soft reset" while the network cable was unplugged. This allowed two things to occur. One, reset the printer to factory defaults including the ip address. Leaving the network cable unplugged allowed it to not obtain an ip address until the machine was fully reset. Then, we plugged in the cable and waited 10 min. and printed of a settings page. This gave us the new IP address. We then sufed the address by the step listed above by 58sniper. This gave us the default page of the printer. We then asked the printer to keep the ip as a static IP. After that, we downloaded the drivers, went to control panel, printers add new printer. Then reinstalled the printer to the directory. We renamed the printer "Reception Desk" instead of the 2420, so that mapping it would be easier. Also, deleting the old printer off the server so that there was no confussion.The down side to this was that we also needed to go to every workstation that printed to this printer and delete the printer and reinstall the new printer with the name of "Reception Desk" to thier local machine. But, we waited until they cried for help first. LOL :) Gave us something to include into our weekly reviews. Quote Link to comment Share on other sites More sharing options...
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