Windows crashes when virus scanning and others

[twofiveuk]

My Windows XP Home edition keeps crashing before finishing a virus scan, I tried three different virus scanners and they all have the same problem. When I try to defragment my computer using windows it crashes before finishing.

Please help because I don't really want to install window all over again if possible.

[-pops-]

Do you have more than one anti-virus scanner installed on your machine?

If so, remove the one(s) you like the least. Having multiple A/V software can cause conflicts and the effects you are experiencing. This might explain your defrag problem as well.

[twofiveuk]

I only use one virus scanner which is now avast, I tried AVG free and Trend Micro online scan and they all have the same problem. The problem started two days ago and I can't seem to run any fixing programs to completion either before I get the blue screen of death and a reboot.

[cozofdeath]

Since you are using different programs and they all seem to fail it seems it could be a Windows problem. You could try running your System File Checker. You can do that by clicking on your Start button, select run, type sfc /scannow and click ok.

[-pops-]

What is the message on the blue screen? By that I mean the Windows explanation as to why it crashed which will appear near the top. Don't bother with the majority of the information on the remainder of the page.

[twofiveuk]

What is the message on the blue screen? By that I mean the Windows explanation as to why it crashed which will appear near the top. Don't bother with the majority of the information on the remainder of the page.

Hi there,

Thanks for the suggestions so far. I ran sfc /scannow but this didn't seem to result in anything, just finished and nothing else.

I was able to get the blue screen error details when I last ran an Avast! scan:

KERNEL_STACK_INPAGE_ERROR

STOP: 0X00000077 (0XC0000185, 0XC0000185, 0X00000000X 0X0208B000)

I have just looked on Google and found the Microsoft knowledge base article relating to this error, but it's not very clear as to what this error is all about. It suggests a virus in the boot sector, or a conflict of hardware, or harddisk failure.

My system is an AMD Athlon 64 3200+ with 1gig DDR memory and a 200GB HDD built by MESH so I don't know all the details of the system.

Thanks again

[twofiveuk]

I just did a Hijack this scan and this is the logfile I don't use this program so don't know how to understand the results.

Logfile of HijackThis v1.99.1

Scan saved at 19:26:21, on 04/02/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\SYSTEM32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Dantz\Retrospect\retrorun.exe

C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

C:\WINDOWS\System32\svchost.exe

C:\PROGRA~1\VCOM\SYSTEM~1\MXTask.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\PROGRA~1\VCOM\SYSTEM~1\mxtask.exe

C:\WINDOWS\system32\carpserv.exe

C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe

C:\WINDOWS\MXOALDR.EXE

C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE

C:\WINDOWS\CTHELPER.EXE

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\WINDOWS\system32\RunDLL32.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe

C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe

C:\Program Files\Free Download Manager\fdm.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\Program Files\Creative\MediaSource\RemoteControl\OSDMenu.EXE

C:\Documents and Settings\D J Matty\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdmcks.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe Ptipbm.dll,SetWriteBack

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [VOBID] C:\Program Files\Pinnacle\InstantCDDVD\InstantDrive\InstantDrive.exe /remount

O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [sBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r

O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode

O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE

O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R

O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe

O4 - HKCU\..\Run: [Tracks Eraser Pro] C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe min

O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1

O4 - Startup: Registration-INSDVD.lnk = C:\Program Files\Pinnacle\InstantCDDVD\SharedFiles\Pixie\RegTool.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm

O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm

O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O11 - Options group: [iNTERNATIONAL] International*

O14 - IERESET.INF: START_PAGE_URL=http://www.meshcomputers.com

O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://creative.com/su/ocx/15015/CTSUEng.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1133027192531

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15023/CTPID.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{47CE55E2-FD72-4356-B858-430EECE9DB7E}: NameServer = 10.0.0.2

O17 - HKLM\System\CS1\Services\Tcpip\..\{47CE55E2-FD72-4356-B858-430EECE9DB7E}: NameServer = 10.0.0.2

O17 - HKLM\System\CS2\Services\Tcpip\..\{47CE55E2-FD72-4356-B858-430EECE9DB7E}: NameServer = 10.0.0.2

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: AutoComplete Service (Autocomplete) - Acesoft - C:\Program Files\Acesoft\Tracks Eraser Pro\autocomp.exe

O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)

O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: MBackMonitor - Unknown owner - C:\Program Files\McAfee\MBK\MBackMonitor.exe (file missing)

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe

O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

O23 - Service: SystemSuite Task Manager - Avanquest Publishing USA, Inc. - C:\PROGRA~1\VCOM\SYSTEM~1\MXTask.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

[tk27]

My Windows XP Home edition keeps crashing before finishing a virus scan, I tried three different virus scanners and they all have the same problem. When I try to defragment my computer using windows it crashes before finishing.

Please help because I don't really want to install window all over again if possible.

as the kb article says, it can be anything from boot sector virus to a hw related issue :

"

- View the System Log in Event Viewer for additional error messages that help you determine the device that is causing the error.

- Bad block. Stop 0x77 is caused by a bad block in a paging file, or a disk controller error, or in extremely rare cases it is caused when non-paged pool resources are unavailable.

- If you can restart your computer after the error message, Autochk runs automatically and tries to map out the bad sector. If for some reason Autochk does not scan the hard disk for errors, manually start the disk scanner. If your computer is formatted with the NTFS file system, run Chkdsk /f /r on the system partition. You must restart your computer before the disk scan begins. If you cannot start your computer due to this issue, use the Command Console and run Chkdsk /r.

- Defective or unreliable random access memory (RAM) is another common cause of this issue.

- Verify that all the adapter cards in your computer are properly seated.

- Disable system caching in the BIOS to see if this resolves the error.

- If this does not resolve the issue, your computer mainboard (motherboard) may be damaged.

"

1 obtain latest virus database.

2 make backup of you documents/settings.

3 scan in safe mode.

4 try booting from nav cd and scan for bootsect viri.

5 boot from xp/2000 cd, go to recovery console , run chkdsk /r/f

6 check memory with 'memtest x86' (http://www.memtest.org/#downiso)

good luck!

[Scarecrow Man]

http://www.aumha.org/win5/kbestop.php

0x00000077: KERNEL_STACK_INPAGE_ERROR

A page of kernel data requested from the pagefile could not be found or read into memory. This message also can indicate disk hardware failure, disk data corruption, or possible virus infection.

General discussion. {KB 228753} Win NT, Win 2000, Win XP

General discussion. {KB 315266} Win XP

Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations for the current error message are buried down inside this article, which isn’t necessarily limited to NT 4.)

This should help you understand what this stop code means. As for fixing it, I would try as cozofdeath says and do a sfc /scannow before going any further.