Net Connection cut after some hour?!

[SkH]

Um... sorry. I was get disconnected periodically from my Network connection.

I don't know much about it... there are a tool maybe to find out what exactly happens (if not why?)?

Firefox is a browser which uses the internet but I don't think it can lead to disconnecting from the internet.

When it happens next time, open your terminal ( click start>run>cmd)

and input the following commands

press enter after each and paste the output in your next post

ping www.google.com

ping 66.249.89.99

ping 192.168.1.1

the last command is pinging your router , I assumed it's address is 192.168.1.1 but I could be wrong

to find your router and DNS server address go to control panel>network connections>locla area connection , click on the local area connection icon and then click the 'support' tab. the router IP should be the 'default gateway' . If you click on 'details' you can see your DNS server's IP

once you find these addresses you can use them to ping your router and your DNS server, paste the output here , it might help to solve your problem or at least identify it better.

Oh, okay. Just happened to me again at 6 hour (closed Firefox 3 hours ago).

Thanks your help!! :) I'm appreciate it! ;)

[mcb2001]

My suggestion, is that your router can't handle the presure of all those connections made...

If you use pipelineing in firefox, with 60+ pages, (thats f.x. 60*32)

Version Cue - that can be a couple of connections aswell.

Emule, DC++ or whatever peer2peer program you might have running can generete up to 200 connections.

In all, you might have more then 1024 open TCP/UDP connections at a time, which is more then the average router can handle.

Therefore it shuts of the connections, without actually loosing the internet connection, just making your computer loosing it...

So my idea is - go slow on the amount of pages/connections you have open, and do this for a week.

If this doesn't help, write back with your experiences, and ill try to help again...

[Seshomaru Samma]

mcb2001

you areprobably right, though the OP claimed it is not a router problem

SkH

I suggest next time it happens ,try to ping the router and ping google so we will have more info about your problem

[mcb2001]

to be honest, a ping wont always show if you lost internet, since its run another port then 80 (which is HTTP)...

It would only show that you have network access to a DNS (if you get the IP of the server) and if you have network connection to the server (if you get a ms time on the request)

So if you loose your internet connection, and a ping is working, its not nescecary because you have net, and just a software problem. You can still have lost your connection to the internet, or have the router block requests on port 80 (which though is highly onlikely, since it would block your local ip/MAC and not a single port)...

[SkH]

My suggestion, is that your router can't handle the presure of all those connections made...

If you use pipelineing in firefox, with 60+ pages, (thats f.x. 60*32)

Version Cue - that can be a couple of connections aswell.

Emule, DC++ or whatever peer2peer program you might have running can generete up to 200 connections.

In all, you might have more then 1024 open TCP/UDP connections at a time, which is more then the average router can handle.

Therefore it shuts of the connections, without actually loosing the internet connection, just making your computer loosing it...

So my idea is - go slow on the amount of pages/connections you have open, and do this for a week.

If this doesn't help, write back with your experiences, and ill try to help again...

I'm not using Version Cue, and I don't know, what is it. It just came with my CS3 Package. I jsut use it rarely from it Flash, Photoshop.....

No, I'm not using BitTorrent, Emule [its ruined, didnt it?!] DC++. Nothing that!! (They all sucks)

I'm just using Windows Live Messenger, and Firefox with a lot of pages. Anyways yesterday I didn't started Firefox, [used another browser] and my PC run time was at 6 hours when I shut off. So I'm waiting now for that another Net-lose. I'm now writing this at my Firefox.

Oh, and what about Firefox 3? That supports my plugins? And how good is it? Maybe I try it and give it a go.

Oh, and one more another thing: I just seen that Windows Live Messenger 8.5 Beta is avaliable!!! How good is it, too?

[mcb2001]

Well, firefox 3 is in beta testing at the moment, so for normal use, i would still recommend version 2 (or 2.x) since its a stable version.

About live messenger - see above...

And last thing - try and disable "auto update addons", since it would close some connections, and might stop blocking your internet...

[SkH]

As for that PING, I ran cmd from START: Run, and typed ping www.google.com and hit ENTER, but then it's said that it's an unknown command or something like that. The path was C:/.

Well, firefox 3 is in beta testing at the moment, so for normal use, i would still recommend version 2 (or 2.x) since its a stable version.

About live messenger - see above...

And last thing - try and disable "auto update addons", since it would close some connections, and might stop blocking your internet...

Oh, okay. I stick into the normal versions.

OH! Wow! Okay, I disable that and report!! :)

[SkH]

Just had a look at the other forum again and I got a "test" Link:

http://www.microsoft.com/windows/using/too...gd/results.mspx

And it had one Not supported.:

UPnP Support Test

Many applications need to open ports (allow incoming traffic) through an Internet router, particularly when both communicating endpoints are behind different NATs. Modern routers allow hosts to create such open ports using Universal Plug and Play (UPnP). This test ensures that the router has UPnP enabled, can support a reasonable number of open ports, and can maintain these settings.

If this test does not succeed, experiences using certain programs may be degraded. However, your basic Internet connectivity should not be affected.

Everything else is Supported.

So this could be the problem?

[mcb2001]

UPnP is a way function some routers support (usually after enableling it) that is a way for programs for forward a port, without you having to do so manually via the NAT service on the router...

This means, that instead of you manually forwarding port 3112 for WoW, for max download speed on patches, Wow automatically forwards port 3112 to your computer, and therefore blocks out other users on that port till wow is closed, or the "lease" time of the port is exceeded, and isn't renewed...

Hope you have some idea about what i am talking about...

But any ways, its not a problem at all, its just a helpfull feature...

Further more microsoft.com can't see UPnP as available on my computer, which it is!, since i have an advanced router, that filters out loads of requests, and saves me alot of bandwith.

So the result on the page isn't fully correctly all the time...

[SkH]

Um, okay. I have this problem still. What should I do?

[Blind Masseur]

I've had a problem like this before. Although it wasn't with Vista as I never in my life will use Vista, but the symptoms are similar (i.e., the regular/schedule loss of internet connection). For me it was directly related to the router (although no signs appeared on the router). This problem was solved by updating the router's firmware. A good way to test this is to try connecting directly to your modem and see if the problem persists.

Also, if you haven't tried to see if you still get this problem using other browsers then you should; although if your other internet related programs are not work this is unlikely. Although a browser could theoretically disconnect you from the internet, I can't think of any reason such a function would be built into the browser (as it would have to be built into the browser, not just the result of a malfunction).

I've also had another case of this similar problem and it was directly related to my ISP, even though there were no signs of this and they checked and everything was fine. What I had to do was wait until it happened, then without restarting or power cycling my modem or anything, giving them a call and having them check the connection because that is the only way that they will be able to see the error.

Also, you said this problem is fixed by a restart of your computer? If that is so, it should also be fixable by releasing and renewing your ip. This can be done by opening up the run prompt (I don't know how to do this in vista) and then typing cmd and hitting enter. Then in the command prompt type:

ipconfig /release

and then type

ipconfig /renew

If this fixes the problem then that proves that it's not related to your actual internet connection, but could still be related to your router. If you update your firmware and it still doesn't fix the problem then it's not the router either. Now if you've ruled out router and internet connection and you still get the problem using other browsers, then I think it could be a problem with something to do with the OS. I don't know if there are any programs to tweak vista but if there are I recommend you try them at that point. If you can't fix it with them you may have to reformat. At least that's my opinion.

[SkH]

I've had a problem like this before. Although it wasn't with Vista as I never in my life will use Vista, but the symptoms are similar (i.e., the regular/schedule loss of internet connection). For me it was directly related to the router (although no signs appeared on the router). This problem was solved by updating the router's firmware. A good way to test this is to try connecting directly to your modem and see if the problem persists.

Also, if you haven't tried to see if you still get this problem using other browsers then you should; although if your other internet related programs are not work this is unlikely. Although a browser could theoretically disconnect you from the internet, I can't think of any reason such a function would be built into the browser (as it would have to be built into the browser, not just the result of a malfunction).

I've also had another case of this similar problem and it was directly related to my ISP, even though there were no signs of this and they checked and everything was fine. What I had to do was wait until it happened, then without restarting or power cycling my modem or anything, giving them a call and having them check the connection because that is the only way that they will be able to see the error.

Also, you said this problem is fixed by a restart of your computer? If that is so, it should also be fixable by releasing and renewing your ip. This can be done by opening up the run prompt (I don't know how to do this in vista) and then typing cmd and hitting enter. Then in the command prompt type:

ipconfig /release

and then type

ipconfig /renew

If this fixes the problem then that proves that it's not related to your actual internet connection, but could still be related to your router. If you update your firmware and it still doesn't fix the problem then it's not the router either. Now if you've ruled out router and internet connection and you still get the problem using other browsers, then I think it could be a problem with something to do with the OS. I don't know if there are any programs to tweak vista but if there are I recommend you try them at that point. If you can't fix it with them you may have to reformat. At least that's my opinion.

Wow!! So much thanks to you!! I think you helped me now a lot. I try them!! :) Thanks again, I report back soon!! ;) :)

[SkH]

Well, not worked! Ping not, and that ipconfigs too not!! :( HELPP!! :(

[Blind Masseur]

So doing ipconfig /release and then ipconfig /renew did not work? Alright that means that it's not the OS. It is either your ISP or your router. Did you update your router's firmware?

When you say that the problem is fixed by restarting, do you mean just restarting your computer? Or do you need to restart (power cyle) your cable/dsl modem aswell?

[SkH]

So doing ipconfig /release and then ipconfig /renew did not work? Alright that means that it's not the OS. It is either your ISP or your router. Did you update your router's firmware?

When you say that the problem is fixed by restarting, do you mean just restarting your computer? Or do you need to restart (power cyle) your cable/dsl modem aswell?

I'm not upgrade my Router's firmware. That's not the problem.

It's within the OS.

And yes not worked.

Just my PC. (Restarting)

[Blind Masseur]

How do you know that the router is not the problem and that it's the OS? If it was the OS releasing and renewing the IP address would have worked. Next time it happens, do:

ipconfig /releease

then:

ipcofig /renew

and then take a screen shot of the command prompt and post it here.

[SkH]

How do you know that the router is not the problem and that it's the OS? If it was the OS releasing and renewing the IP address would have worked. Next time it happens, do:

ipconfig /releease

then:

ipcofig /renew

and then take a screen shot of the command prompt and post it here.

Well I created shortcuts from that commands, because the CMD not work... it says something.

[SkH]

Hey I think I found out something... Firefox is downloading data from dont know, but with very fast speed... my max. downloading speed!!! AND THEN CUTS THE CONNECTION!!! HELP!!! WHATS THAT???

[Blind Masseur]

That's probably your ISP cutting your connection because of the overuse of bandwidth. For example, if you have a virus on your computer (which it sounds like you might, but a different kind of virus) that was sending out a thousand spam emails per minute from your IP address then your ISP would likely cut your connection.

Another possibility is that the use of max internet resources if interfering with windows QoS, I don't know how it works in Vista but in XP is holds up 20% of your internet resources for things like windows update (I have it turned off because I never use any windows related internet services). You can turn off QoS via the Start>Programs>Admin Tools>Services if you have your admin tools in your start menu.

So you have no proof that it's not your router or cable modem then? So then we can't rule that out. A lot of really bad ISPs cut you internet connection temporarily when you use the resources that you are paying for (like Rogers). So that's a large possibility.

Also, what do you mean the CMD is not working? What happens when you type it in the run prompt?

[SkH]

That's probably your ISP cutting your connection because of the overuse of bandwidth. For example, if you have a virus on your computer (which it sounds like you might, but a different kind of virus) that was sending out a thousand spam emails per minute from your IP address then your ISP would likely cut your connection.

Another possibility is that the use of max internet resources if interfering with windows QoS, I don't know how it works in Vista but in XP is holds up 20% of your internet resources for things like windows update (I have it turned off because I never use any windows related internet services). You can turn off QoS via the Start>Programs>Admin Tools>Services if you have your admin tools in your start menu.

So you have no proof that it's not your router or cable modem then? So then we can't rule that out. A lot of really bad ISPs cut you internet connection temporarily when you use the resources that you are paying for (like Rogers). So that's a large possibility.

Also, what do you mean the CMD is not working? What happens when you type it in the run prompt?

Well I found the Services but just can't the QqS. :S

No it's not my Internet Provider!! It's my OS.

The other XP machine have nothing like that. And it's related to Firefox because when I use that, then cuts. Now used Opera [crap, yeah...] and didn't had a single cut!!!!!!!!

[Blind Masseur]

Opera is not crap, it's miles better than IE7. But anyways, you've still given me absolutely no reason to suggest that it's your OS. My best guess, based off of what you've told me is that firefox is mass downloading stuff it shouldn't be and your ISP is cutting you because of this. The reason firefox is doing this, I am not sure, quite possibly a virus. Try running Security Task Manager and see if you get a high warning from anything other than Adobe.

Quality of Service under admin services is called QoS RSVP.

[SkH]

Hmm... now configured Firefox - disabled the "automatically look for updates of the plugins",

and disabled a ton of un-needed un-neccessary plugins!

Now it's so cool, faster than ever and before, and yesterday my computer HAD NO RESTART!! YAAAYY!! Hope that solved the problem, and it's caused by a plugin or the automatically look for plgin updates!!

Thanks all though :) But that automatixcall ycheck plugn updates disable solution was a people's suggestion so thanks for him!! :)

Now trying that for days, I report if anything is changed or bad.

THANKS AGAIN!!!

[mcb2001]

your more then welcome...

[SkH]

Now the report:

Well I have so much tabs open and my Network Conenction isn't lost!!!!

New report again at tomorow!!

[SkH]

your more then welcome...

:) More than? :)