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Windows start menu,Task bar and desktop icons disappear


ev0l
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Okay well I've been to 2 forums already neither of them has decided to post anything helping me so im moving on. Because i don't know if the longer i wait the worse it gets so I need help like as fast as possible. every now and then my desktop icons will disappear same with my task bar and start menu. The task manager is the only way to use programs when this happens i have to restart to get everything back sometimes it takes several restart.

I've done a little research and from what i've seen it has to do with explorer.exe everyone said. so I opened event viewer and waited once it happend it logged the problems which i will be below, Explorer.exe dissapears when the problem happens but before the problem its quietly waiting in my task manager.

so im not to sure what to do. Here is the logs of the events it recorder in errors. It happend once and i had to restart then it did it again but everything came back thats why the errors show up twice.

Take not that the ones bolded are the ones that happend at the same time which is believe to be the main issued ones.

Level Date and Time Source Event ID Task Category

Error 1/15/2008 5:41:38 PM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:

i8042prt

sfdrv01

sptd"

Error 1/15/2008 5:41:38 PM Service Control Manager 7000 None "The BrSplService service failed to start due to the following error:

The system cannot find the file specified."

Warning 1/15/2008 5:40:07 PM Microsoft-Windows-ApplicationExperienceInfrastructure 1 None The application (StarForce Protection, from vendor StarForce) has the following problem: The installed StarForce Protection driver is not compatible with this version of Windows and will be disabled. Applications that require this driver will not function properly without a patch.

Error 1/15/2008 5:39:57 PM EventLog 6008 None The previous system shutdown at 5:38:15 PM on 1/15/2008 was unexpected.

Error 1/15/2008 5:34:50 PM SecurityCenter 3 None The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.

Error 1/15/2008 5:34:04 PM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:

i8042prt

sfdrv01

sptd"

Error 1/15/2008 5:34:04 PM Service Control Manager 7000 None "The BrSplService service failed to start due to the following error:

The system cannot find the file specified."

Warning 1/15/2008 5:32:32 PM Microsoft-Windows-ApplicationExperienceInfrastructure 1 None The application (StarForce Protection, from vendor StarForce) has the following problem: The installed StarForce Protection driver is not compatible with this version of Windows and will be disabled. Applications that require this driver will not function properly without a patch.

Error 1/15/2008 5:32:02 PM Application Popup 875 None Driver sfdrv01.sys has been blocked from loading.

Error 1/15/2008 5:32:00 PM sptd 4 None Driver detected an internal error in its data structures for .

Error 1/15/2008 5:30:13 PM Microsoft-Windows-Eventlog 1108 Event processing The event logging service encountered an error while processing an incoming event published from Microsoft-Windows-Security-Auditing.

both of them occured when it dissapeared and then again when it dissapeared but returned with out having to reset he starforce is blocked because of my os running vista dont support it so i dont beilve thats the problem because its been like that before and never had a problem

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Welcome to the Windows Forum.

The first thing we will need to check is if your system is clean of malware.

  • Do you have an active firewall?
  • Do you have an up-to-date antivirus software installed?
  • Do you have any anti-spyware applications?

Even if you reply "yes" to all of above, we have to make sure that your system is not infected.

Please go to Trendmicro Housecall and run a full scan. Be sure to use v6.6 if you're on Vista.

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Hello

I have AntiVir Personal edition which is up to date, Guard is on, Infact I have updated 2 times to day to check and ran virus scan 2 times as well.

I also have Ad-Aware 2007 free edition which is also up to date and i have updated it 2 times to day as well as well as ran 2 times.

I've also ran superanti spyware free edition and updated 2 times. It did remove

Trojan.Winfixer

Adware.vundo variant

Adware.tracking cookie

Adware.best offer network

Malware.driver cleaner

I then ran it again to make sure nothing was on it came up clean items where deleted some where quarantined i deleted the quarantined files

There are a few other programs which i have ran such as ATF cleaner, and CCleaner. and Hijackthis

I will do the scan now thanks :]

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sfdrv01 is a driver associated with StarForce and as it is incompatible with the Windows version you are using, it should be removed, together with all associated software.

BrSplService is a spooler associated with a Brother printer. If you have a Brother printer installed, delete it in the correct manner. If you have had a Brother printer installed but no longer do so or you are unaware where the spooler came from, check this http://www.pcreview.co.uk/forums/thread-386481.php

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Thats for that update I'll check into deleting the brother printer thing, I did have one but no more, I did uninstall it but it might have been mest up while uninstalling. So now that those two are out of the way what is

i8042prt and sptd

The starforce drivers i removed about 30 mins ago. :] Thanks Im still scaning with trendmicro housecall

buts its being very skittys trying to freeze and what not so ill post an update when its finished.. if it does finish.

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The i8042prt subkey stores data for the i8042prt driver. The i8042prt driver controls the keyboard and PS/2-compatible mouse for the Intel 8042 controller. Check this out http://www.file.net/process/i8042prt.sys.html

sptd check this http://www.bleepingcomputer.com/startups/sptd-13477.html

Be careful and do more checks before carrying out any of the recommendations in the links I have given.

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eh so i understand that the i8042prt has to do with keyboards and mouses

so if i was to delete/fix what ever is needed to it that my keyboard or mouse may not work right?

and the sptd thing still not to sure what it does it said something about it needs to be in startup obviously its important so if its mest up or i mess it up things could be bad?

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Before i got around to doing that I had ran uniblue registery booster 2 which found 900 some off reg errors

some of which where explorer.exe it fixed all of them if you wish for me to post it i will but its quiet long after fixing them i rebooted and then rescreashed again and found one which is

Scanning Date 1/16/2008 1:20:48 AM

Entries Found 4

Entries Deleted 4

Entries HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\.kdc

HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\.mix

HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\.ogg

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Brother XP spl Service

I rebooted and scanned again

it fixed the errors which included one i posted above the brsplserive it no longer shows in the event view as a start up error like all the other times id reboot. same for i8042prt. it was fixed.

Scanning Date 1/16/2008 1:31:12 AM

Entries Found 1

Entries Deleted 1

Entries HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\DDECache

which it fixed then i rebooted and scanned again

Scanning Date 1/16/2008 1:45:58 AM

Entries Found 19

Entries Deleted 19

Entries HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\DDECache

HKEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts\OpenWithList

HKEY_CLASSES_ROOT\CLSID\{885BB46A-3F1E-44C3-A01B-A7D9260CC98B}\LocalServer32

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDlls

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDlls

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDlls

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

HKEY_CURRENT_USER\Software\MyWebEx\MWM

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\ClipEdit

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\ClipEdit\Display

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\Project

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\Project

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\SlideShow

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\SlideShow

HKEY_CURRENT_USER\Software\Pegasys Inc.\DivX Author 1.5\Wizard

HKEY_LOCAL_MACHINE\Software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}

HKEY_LOCAL_MACHINE\Software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}

HKEY_LOCAL_MACHINE\Software\Microsoft\MMC\SnapIns\FX:{b05566ae-fe9c-4363-be05-7a4cbb7cb510}

HKEY_LOCAL_MACHINE\Software\Microsoft\MMC\SnapIns\FX:{b05566ae-fe9c-4363-be05-7a4cbb7cb510}

but now its found none

after rebooting.

Im going to try your method now to fix what ever else may be wrong if you still think it needs to be checked that way most of which the errors in my reg have been fixed atleast ones iv taken note of but my desktop and icons still disapear. after rebooting it no longer happens on random intervals like before. When i reboot it will take away the desktop and task bar leaving me with the task manager as the only thing able to open programs i can still see my wallpaper. But i go down in task manager to the botto mand find winlogon.exe I end process on it and it logs me back out. I log back in and the desktop will disappear and reappear instead of staying gone. Another thing i notice is when I run event viewer after nothing between the last error and the current time show anything with explorer.exe the only newest error between the last and the current time is

a Sptd.exe error which says in the detail in event viewer "drivers dected an internal error in its data structures for." and thats it

also in the last hour there has been 4 volume shadow copy service errors not sure what they are

so not to sure what thos are.

The last actual explorer.exe error that shows up was on the 14th

and the details for that in the event viewer reads "The Windows logon process has failed to spawn a user application. Application name: . Command line parameters: Explorer.exe."

so im stumped a little fixed a few things but still not the major problem :/

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yes but its a bit confusing i got to the logs where i can view them in c:/windows/logs/cbs/cbs.logs should i post them in here? to show you or am i supposed to edit them? >_< cause whn i got to this part

3. Type the following command, and then press ENTER:

edit sfcdetails.txt

The Sfcdetails.txt file uses the following format:

Date/Time SFC detail

it got a bit confusing iono if i can mess things up if i did it wrong

>_<

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System file checker should repair any corrupt Windows files for you, not produce a report. The results you have obtained are somewhat confusing to me.

I am not very familiar with Vista so can you hold for a while until someone more expert comes along?

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My recommendation would be to back up all your data and settings to suitable media - ideally an external USB drive - then do a reformat and clean install of Vista and your programmes from scratch.

I may take possibly 3 to 4 hours but is a certain cure. You could easily spend many more hours than this trying various solutions.

I would then buy a copy of Acronis and take a full backup of your nice clean unpolluted system onto the USB drive, and take regular weekly backups, so your system can be easily and quickly restored in future.

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http://support.microsoft.com/kb/929833

I do what it is told me to do. findstr /C:"[sR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

I typ this and nothing happens. so then i type edit sfcdetails.txt The command prompt window turns blue no text but a flashing _ button. there is options at the top such as file, edit, search blah blah. At this point im just lost i don't know what to do. Because I don't understand the website that much not to mention it dont tell me what files are mest up so im not sure if im supposed to put in ones that are.

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Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:06:52 PM, on 1/16/2008

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16575)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe

C:\Program Files\Common Files\Logitech\QCDriver2\LVComS.exe

C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\QuickTime Alternative\QTTask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Google\Google Updater\GoogleUpdater.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe

C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Windows\Explorer.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://ads1.revenue.net/l?site_id=11634&pplacement_id=1

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ads1.revenue.net/l?site_id=11634&pplacement_id=1

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ads1.revenue.net/l?site_id=11634&pplacement_id=1

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ads1.revenue.net/l?site_id=11634&pplacement_id=1

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {3B40B215-6778-4EFF-97AE-4DE800CD2479} - (no file)

O2 - BHO: (no name) - {406A91FF-AD15-4CA1-A955-E568F43BF503} - (no file)

O2 - BHO: (no name) - {66BA97AD-00D4-41AD-81E5-E538A9967B65} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKLM\..\Run: [indexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe

O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [64d5bcbc] rundll32.exe "C:\Windows\system32\wbypbnbc.dll",b

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [LoadWatcher] Test

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [uniblue RegistryBooster 2] c:\program files\uniblue\registrybooster 2\StartRegistryBooster.exe

O4 - HKCU\..\Run: [uniblue SpeedUpMyPC] C:\Program Files\Uniblue\SpeedUpMyPC 3\StartSUMP2.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O13 - Gopher Prefix:

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -

O16 - DPF: {DAB941D8-BC94-4819-AB4D-5598C65FA3FE} - http://gpstool.globaladserver.com/v30/gpstool.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{D89B9CB5-00B8-49E2-912A-4B3D8E464E09}: NameServer = 192.168.254.254,192.168.254.253

O18 - Filter hijack: text/html - (no CLSID) - (no file)

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe

O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: BrSplService (Brother XP spl Service) - Brother Industries, Ltd. - (no file)

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: VundoFix Service (VundoFixSvc) - Atribune.org - C:\Windows\SYSTEM32\VundoFixSVC.exe

O24 - Desktop Component 0: (no name) - http://66.111.49.71/wallpapers/bleach/bleach_1_1024.jpg

O24 - Desktop Component 1: (no name) - http://www.youtube.com/user/kataklyzm

--

End of file - 9063 bytes

here is my log from hijackthis that i just scanned, is there anyproblems? >_< im a little confused atm

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