olena Posted August 22, 2003 Report Share Posted August 22, 2003 Hi guys.Two computers networked together (wireless).Both computers are on Windows xp home edition.They share internet and files fine, but the Internet connection keeps dissapearing on both of them every few minutes.All the lights on the cable modem are "on" which means there is connection but on the mashines it is "on" and "off" all the time.Does anyone know what is going on? Please help! Thanks Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 22, 2003 Report Share Posted August 22, 2003 Which WAP/ROUTER do you have? Do you have SSID broadcast enabled in router config? Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted August 22, 2003 Report Share Posted August 22, 2003 Hello olena, and welcome to the Forum. I think that it may be best for you to supply some more information, as suggested by Redhat.Could you let us know exactly how your network is set-up (I see that you are using a cable modem. Is this connected to one of your pc's, or to some sort of wireless device? + this sort of info), and what type of equipment please.Also, what actually happens when your connection "dissapears"? How do you re-establish the connection?My immediate thoughts, are that you may be having an issue with the built-in firewall in XP, but post back and we shall see if we can sort this for you.Regards. Mr. Mouse. Quote Link to comment Share on other sites More sharing options...
olena Posted August 22, 2003 Author Report Share Posted August 22, 2003 I am using a wireless router-B Linksys, and the cable internet is plugged in the router, the router is plugged in the computer A with a Intel Pro 100m Integrated PCI NICCard, the second mashine B has wireless PCI Card Linksys (Instant wireless series WMP11).On the mashine A IP is 192.168.1.100 firewall unchecked, on the mashine B --IP is set up "obtaine automatically". Internet connection like I said, works just fine for some time, then you click on some link and it just sits there without doing anything for about 1-3 minutes, then it would say "page not found..", I close the explorer window or hit "Reload" and the connection is back on, and so on, it's 'on' and 'off'. So I don't really do anything to reestablish the connection, it comes back on by itself.Called cable company they said that they don't see any errors on my account, so to them everything is working fine. Thanks Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 22, 2003 Report Share Posted August 22, 2003 You have an extremely similar setup to me :)Go into your router config and check you have the follow settings : On the first page have wireless = enableSSID = something other than the default SSID Broadcast = enableChannel = 6WEP = enabled and have the key generated and entered into the wireless workstationCOnnection type = obtain auto Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted August 22, 2003 Report Share Posted August 22, 2003 After checking Redhats suggestions, I would then check the following.1. In your connection settings for internet explorer (assuming you are using IE), make sure that "never dial a connection" is checked if you have that option, and then in the "lan settings" make sure that "automatically detect settings" is checked. If there is any proxy information here, make sure that A, it is needed, and B, it is correct.2. Check in your TCP/IP settings for each connection for DNS entries. I am thinking that you may possibly be having a DNS issue. You may need to obtain the addresses of the DNS servers your ISP uses, and enter them manually. One way to check this, would be to enter an address numerically. So next time you lose your connection, before restarting your browser try to visit the following address http://212.58.224.122 this is the numeric IP address for www.bbc.co.ukIf the numeric address works, then it would be a fairly certain bet your problem is DNS related.Try these for now, and post back with any results.Mr. M. Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 where do I go to check the ROUTER configuration? Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 23, 2003 Report Share Posted August 23, 2003 Click this link and enter the password you chose before : http://192.168.1.1 Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 Click this link and enter the password you chose before : http://192.168.1.1 -----------------------you mean any password and user name I want? --I tried -> not working Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 23, 2003 Report Share Posted August 23, 2003 When you setup your router, did you choose a password? If not ill PM you the default one. There is no need to enter a username, it isnt required. Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 O.K. I did like you said, the router config, it said "Settings are successful" does that mean that it setup my router?well, I still have the same problem. Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 23, 2003 Report Share Posted August 23, 2003 Sit and wait, see if it is resolved. If not, Mouse suggested further ideas. Quote Link to comment Share on other sites More sharing options...
mark2 Posted August 23, 2003 Report Share Posted August 23, 2003 Olena,How long have you had this problem ?Has your cable company run a diagnostic check on your connection ?I had a similar problem caused by a poor signal/noise ratio.You could try running a tracert from the command prompt and looking at the results, this will show if packets are being dropped and if so where en route they are being dropped.at command prompt type - tracert www.google.com > C:\trace2.txt this will generate a text file in the root of your c drive named trace2 which will look similar to this.Tracing route to www.google.com [216.239.51.99]over a maximum of 30 hops: 1  55 ms  13 ms  12 ms xx.xx.xx.xx 2 13 ms  12 ms  12 ms gsr01-sl.blueyonder.co.uk [62.30.65.33]  3  13 ms  13 ms  13 ms 172.18.6.77  4  18 ms  18 ms  20 ms tele1-azt-pos.telewest.net [194.117.136.2]  5  21 ms  16 ms  35 ms pos50402hsd-gsr2-linx.cableinet.net [194.117.154.190]  6  60 ms  15 ms  15 ms zcr1-so-5-0-0.Londonlnt.cw.net [166.63.222.37]  7 106 ms 108 ms 107 ms dcr2-loopback.Washington.cw.net [206.24.226.100]  8 109 ms 109 ms 110 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238.166]  9 110 ms 108 ms 108 ms csr11-ve240.Sterling2dc3.cw.net [216.109.66.82] 10 102 ms 101 ms 103 ms 218-google-exodusdc.exodus.net [216.109.88.218] 11 103 ms 105 ms 102 ms 216.239.48.86 12 103 ms 101 ms 103 ms 216.239.48.194 13 101 ms 102 ms 105 ms 216.239.47.122 14 102 ms 105 ms 103 ms 216.239.47.102 15 105 ms 101 ms 103 ms 216.239.51.99to find it open windows explorer and look for it in C:\ or use the windows search functionThe presence of a * where any of the bold figures are indicate lost packets, if they occur in the 1st one or two steps it indicates the problem could be local to you and your cable co. Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 sorry for the stupid question. Command prompt is it under START --> RUN... and then you type " tracert www.google.com > C:\trace2.txt " ?I've had this problem ever since I got cable internet, 3-5 days.thanks everyone for their responses :-)Olena Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 23, 2003 Report Share Posted August 23, 2003 Start > Run > type (without quotes) "command" then type tracert www.google.com Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 I think, you are right here's what I get in the trace2.txt file Tracing route to www.google.com [216.239.39.99]over a maximum of 30 hops: 1 15 ms 12 ms 16 ms 10.179.88.1 2 * * * Request timed out. 3 * 11 ms 12 ms 172.30.51.45 4 * 12 ms 12 ms 172.30.51.50 5 * 14 ms 13 ms 172.30.51.122 6 * 17 ms 17 ms 68.52.1.6 7 * * * Request timed out. 8 19 ms 60 ms 30 ms so-0-3-0.bbr1.Atlanta1.level3.net [209.247.9.157] 9 * 33 ms 33 ms so-2-2-0.bbr2.Washington1.level3.net [64.159.0.134] 10 33 ms 37 ms 45 ms so-7-0-0.edge1.Washington1.Level3.net [209.244.11.14] 11 * * 34 ms bpr1-ge-5-3-0.VirginiaEquinix.cw.net [208.173.52.77] 12 * 33 ms 36 ms bhr1-pos-0-0.Sterling1dc2.cw.net [208.173.52.38] 13 * Quote Link to comment Share on other sites More sharing options...
olena Posted August 23, 2003 Author Report Share Posted August 23, 2003 the cable comes into the house and split into four 1 to the computer and 3 to the various TVs in the house. Should I put a signal booster to the modemv to strengthen the signal ? will that solve the problem or what whould ?thanksolena Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted August 23, 2003 Report Share Posted August 23, 2003 olena, I assume that the cable company did the splitting when it was installed. If so, then I am fairly sure that they will need to make any modifications themselves. I am not too sure where you live (but I think it's in the Nashville area), but in the UK, I don't believe we can just add a signal booster to increase the signal strength, because cable connections don't work like that.I know you have already spoken to your cable company, but it may be worth giving them another call before you try anything else.Mr. M. Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted August 23, 2003 Report Share Posted August 23, 2003 PS are you having any problems with the cable television at all, particularily with any information or interactive services??Mr. M. Quote Link to comment Share on other sites More sharing options...
Redhat Posted August 23, 2003 Report Share Posted August 23, 2003 Your cable company have done it wrong. The signal strength is not strong enough contact your cable company and get them to sort it out. More than two connections through a splitter and you notice a difference. Quote Link to comment Share on other sites More sharing options...
mark2 Posted August 23, 2003 Report Share Posted August 23, 2003 I think the problem with your connection lies slightly further afield than at the entrance to your property, but still within your cable co network, certainly the 1st timeouts are appearing there, and the others further out don't help either. Quote Link to comment Share on other sites More sharing options...
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