toland96 Posted November 20, 2009 Report Share Posted November 20, 2009 i know very little about computers but was asked to look at a dell laptop which was turning on but going to screen saver..... and thats it. i got it booted up in safe mode, no problem, shut down booted up in normal mode, no probelm, shut down thought i'l start up once more make sure.... blue screen, i have tried to reinstall windows off disk but when it gets to the looking for previous windows files thing it blue screens after a few minutes, now it's not even gettin that far wont even boot from cd drive.. help please!!! Quote Link to comment Share on other sites More sharing options...
jplot Posted November 21, 2009 Report Share Posted November 21, 2009 i know very little about computers but was asked to look at a dell laptop which was turning on but going to screen saver..... and thats it. i got it booted up in safe mode, no problem, shut down booted up in normal mode, no probelm, shut down thought i'l start up once more make sure.... blue screen, i have tried to reinstall windows off disk but when it gets to the looking for previous windows files thing it blue screens after a few minutes, now it's not even gettin that far wont even boot from cd drive.. help please!!!--------------------------------------------------------I see you have no ansswers yet to your questions, and I must say I am not very sure of what you are talking about. But I do know that this Windows Vista operating system is the worst abomination that I have ever come across in my 30 years of using computers. Surely, someplace, someone, is starting a class action suite against the Microsoft Corporation, for all the pain and suffering they have caused with this lousy computer operating system .I am even getting jerked around pretty good by the usual reliable HP Corporation, in getting the free copy of Windows 7 that I am entitled to.jplot Quote Link to comment Share on other sites More sharing options...
Hb_Kai Posted November 21, 2009 Report Share Posted November 21, 2009 Toland:What operating system is this and the Blue screen, is it a BSoD? If so, there should be some type of indication as to what the problem is or a BSoD error code, did you by any chance, note it down? Quote Link to comment Share on other sites More sharing options...
Dencandy Posted November 21, 2009 Report Share Posted November 21, 2009 Also be aware that Dell computers have their own special ways for re-installing Windows. Go to their website and search for the model name and number to find out how to do that correctly. If you are already using the correct method and the re-installation or repair still won't work, then you probably have a hardware problem, so take it to a technician for checking. If the laptop is still under warranty, Dell should repair or replace it for free. Quote Link to comment Share on other sites More sharing options...
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