Can't install or update!

[frustrateduser]

I can't install any programs or install a windows update whatsoever. I am running vista x64 and my wife's computer is having the same problem. Hers is a windows xp system.

When I try to download an update, I get the error code 80200010

Any thoughts?

[Hb_Kai]

Well here is the Microsoft description of the error code:

BG_E_NETWORK_DISCONNECTED

0x80200010

The network card is inactive or disconnected. All jobs are placed in the

BG_JOB_STATE_TRANSIENT_ERROR state.

[frustrateduser]

Pardon my lack of knowledge....but what does that mean and can I fix it?

[Hb_Kai]

BG_E_NETWORK_DISCONNECTED

0x80200010

The network card is inactive or disconnected.All jobs are placed in the

BG_JOB_STATE_TRANSIENT_ERROR state.

So check your network card to see if it's in use, switched off or connected to the PC inside properly.

[frustrateduser]

BG_E_NETWORK_DISCONNECTED

0x80200010

The network card is inactive or disconnected.All jobs are placed in the

BG_JOB_STATE_TRANSIENT_ERROR state.

So check your network card to see if it's in use, switched off or connected to the PC inside properly.

Yup...my network card says it's working properly. Still can't install....

[Hb_Kai]

Okay. Try these steps.

Step 1

1. Close all open browser windows.

2. Start Internet Explorer.

3. Browse to a site that you know is real, such as http://www.microsoft.com (http://www.microsoft.com) .

4. Click links on the site to make sure that you are connected to the Internet.

5. If you are connected to the Internet, try to install the updates again.

Step 2

1. Start Notepad. And then copy and then paste the following commands into Notepad.

net stop bits

net stop wuauserv

Ipconfig /flushdns

cd "Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader"

del qmgr0.dat

del qmgr1.dat

net start bits

net start wuauserv

Save the file to your desktop as clear.bat. To do this, follow these steps:

In Notepad, click File, click Save As, and then type clear.bat.

Click the Save as type list, select All Files (*.*), and then click Save.

2. On the desktop, right-click the clear.bat file, and then click Run as administrator

3. Try to install the updates again.

If it still doesn't work, run devmgmt.msc and check your network adapter for any problems. Problems are indicated by yellow exclamation marks (!) or red question marks (?).

If one of these exist, right-click > properties > there should be some diagnostics information somewhere around there.

[frustrateduser]

hmm..still a no go.

[Hb_Kai]

And device manager says that the network adapter is working fine?

[rong]

Can you do anything on the internet? if not try switching off or unplugging your router for 30 seconds or so, if you are using a router that is

[frustrateduser]

Network adapter is fine.

Yes, everything else works fine. Just can't update or install.

Another user on another forum suggested this:

Could you do me a favor and type event viewer in search. When there go to windows logs>application tab. Look for errors (red "X" in left column) that reference either app hang, app crash, or similar. there will be a bunch. When you fin the one that is most frequent/relevant note the Event ID and source codes.

If app doesnt give you anything you can also try the system tab.

You can also run a system file check to verify and repair your system files to run it

type cmd in search>right click and run as admin> SFC /SCANNOW

My findings:

Event Viewer

Most common:

Source:Application Error

ID:1000

Source: Application Hang

ID: 1002

There was also one of these, but it looked like it sounded important:

Source: ApplicationExperienceInfrastructure

ID: 2

For the Scan

Windows Resource Protection did not find any integrity violations.

Any other thoughts? This one is a mystery to everyone I ask...

[ɹəuəllıʍ ʇɐb]

The Event Viewer shows you events with an exact timestamp. Check the events that happened when you actually experience the error. Check all tabs!

[frustrateduser]

I am not sure when it happened. It's been unable to install for a few weeks.

[ɹəuəllıʍ ʇɐb]

Try it again, and you will get a new event log entry.

[frustrateduser]

I am not really sure exactly when it happened to know when to look though.

[Hb_Kai]

So make it happen. :P

[frustrateduser]

wow..do I feel really dumb. OK...I tried to install something and then ran the event viewer and this came up:

Application Error

Event ID 1000

[Hb_Kai]

Did it give you a button to click on to view more details? Or a red exclamation mark or yellow question mark or anything?

[frustrateduser]

Sure:

Log Name: Application

Source: Application Error

Date: 10/12/2009 7:59:57 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Steve-PC

Description:

Faulting application SynTPEnh.exe, version 10.2.4.0, time stamp 0x4790f859, faulting module SynTPEnh.exe, version 10.2.4.0, time stamp 0x4790f859, exception code 0xc0000409, fault offset 0x0000000000039e0e, process id 0xc04, application start time 0x01ca79fb47b75aa2.

Event Xml:

<Event xmlns=&quot;http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2009-12-11T01:59:57.000Z" />

<EventRecordID>53548</EventRecordID>

<Channel>Application</Channel>

<Computer>Steve-PC</Computer>

<Security />

</System>

<EventData>

<Data>SynTPEnh.exe</Data>

<Data>10.2.4.0</Data>

<Data>4790f859</Data>

<Data>SynTPEnh.exe</Data>

<Data>10.2.4.0</Data>

<Data>4790f859</Data>

<Data>c0000409</Data>

<Data>0000000000039e0e</Data>

<Data>c04</Data>

<Data>01ca79fb47b75aa2</Data>

</EventData>

</Event>

[Hb_Kai]

Looks like it's either spyware or malware after spending a while on Google searching around.

Try Malware Bytes and then see what it catches.

[frustrateduser]

Came up with this:

Vendor:

Hijack.display.properties

Category:

Registry Data

Items:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\currentVersion\Policies\Explorer\NoActiveDesktopChanges (Data:1)

Reference #

46073

[idodo60]

Came up with this:

Vendor:

Hijack.display.properties

Category:

Registry Data

Items:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\currentVersion\Policies\Explorer\NoActiveDesktopChanges (Data:1)

Reference #

46073

So, minimize the log, check everything in Malwarebytes and then hit Remove Selected.

[frustrateduser]

Anyone have any idea what this means if anything?