"Internet Explorer has Stopped Working" and "Microsoft Off

[msmallz]

I'm running Windows 7 with IE8.

I don't use IE much but recently noticed that it will no longer work. I start it up and it immediately crashes and gives the above error. I can start it with add-ons disabled and it will stay open for about 10 seconds and then give the error, or immediately if I try to go to a website. I have tried uninstalling and reinstalling and still get the same answer.

I also just noticed that the Help viewer in Microsoft office gives me the above error if I click on it, immediately. I have Office 2010 beta installed and 2007. It will give the error in both versions. I have tried restoring it to an earlier point but still have the same problems.

Any help in solving this would be greatly appreciated!

[ɹəuəllıʍ ʇɐb]

Try to get more information on the error from the Event Viewer, especially which component of Internet Explorer has crashed.

[msmallz]

Try to get more information on the error from the Event Viewer, especially which component of Internet Explorer has crashed.

I've never used Event Viewer before, so let me know if I'm not giving you the right info. I pasted the Error and Information.

Log Name: Application

Source: Application Error

Date: 6/28/2010 12:26:45 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: MAS-PC

Description:

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e

Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf

Exception code: 0xc0000005

Fault offset: 0x0002f970

Faulting process id: 0x17bc

Faulting application start time: 0x01cb16deb2cfad21

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: f117edb2-82d1-11df-aa5c-001d095abc6b

Event Xml:

<Event xmlns=&quot;http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2010-06-28T16:26:45.000000000Z" />

<EventRecordID>9538</EventRecordID>

<Channel>Application</Channel>

<Computer>MAS-PC</Computer>

<Security />

</System>

<EventData>

<Data>iexplore.exe</Data>

<Data>8.0.7600.16385</Data>

<Data>4a5bc69e</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.1.7600.16385</Data>

<Data>4a5bdbdf</Data>

<Data>c0000005</Data>

<Data>0002f970</Data>

<Data>17bc</Data>

<Data>01cb16deb2cfad21</Data>

<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>

<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

<Data>f117edb2-82d1-11df-aa5c-001d095abc6b</Data>

</EventData>

</Event>

Log Name: Application

Source: Windows Error Reporting

Date: 6/28/2010 12:26:47 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: MAS-PC

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iexplore.exe

P2: 8.0.7600.16385

P3: 4a5bc69e

P4: KERNELBASE.dll

P5: 6.1.7600.16385

P6: 4a5bdbdf

P7: c0000005

P8: 0002f970

P9:

P10:

Attached files:

C:\Users\Mark\AppData\Local\Temp\WERFEBB.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Mark\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_f7fbbfcaeeddad149ec13226356831b53b491a_06ae0550

Analysis symbol:

Rechecking for solution: 0

Report Id: f117edb2-82d1-11df-aa5c-001d095abc6b

Report Status: 1

Event Xml:

<Event xmlns=&quot;http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2010-06-28T16:26:47.000000000Z" />

<EventRecordID>9539</EventRecordID>

<Channel>Application</Channel>

<Computer>MAS-PC</Computer>

<Security />

</System>

<EventData>

<Data>

</Data>

<Data>0</Data>

<Data>APPCRASH</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>iexplore.exe</Data>

<Data>8.0.7600.16385</Data>

<Data>4a5bc69e</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.1.7600.16385</Data>

<Data>4a5bdbdf</Data>

<Data>c0000005</Data>

<Data>0002f970</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\Users\Mark\AppData\Local\Temp\WERFEBB.tmp.WERInternalMetadata.xml</Data>

<Data>C:\Users\Mark\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_f7fbbfcaeeddad149ec13226356831b53b491a_06ae0550</Data>

<Data>

</Data>

<Data>0</Data>

<Data>f117edb2-82d1-11df-aa5c-001d095abc6b</Data>

<Data>1</Data>

</EventData>

</Event>

[MANEMAN]

I rather think that Pat meant for you to analyse the findings, rather than him "Spoon Feeding" you. :lol:

Sort of - You broke it, - you fix it sort of scenario.

Expect all manner of problems when running beta software. Nuff said. ;)

John.

[msmallz]

I rather think that Pat meant for you to analyse the findings, rather than him "Spoon Feeding" you. :lol:

Sort of - You broke it, - you fix it sort of scenario.

Expect all manner of problems when running beta software. Nuff said. ;)

John.

If I knew what was wrong I would fix it myself. But I'm not really a computer guy, so I was hoping y'all could offer some help.

It isn't just with Office 2010 beta. That has worked perfectly for months. Its only recently, last week, that IE8 started crashing and Microsoft office help viewer as well.

[andsome]

I had a lot of problems with IE stopping working, and found that it was one particular application at fault. Never had any problems since uninstalling it. Try uninstalling add ons one at a time.

[MANEMAN]

I think he has already tried that andsome.

I have tried uninstalling and reinstalling and still get the same answer.

And would imagine that he has problems even without Add-ons.

My point with beta software is, that even though it may run for months, it still has the ability to cause conflicts with other software. For this very reason it is at beta stage, awaiting feedback from users.

At times it can be a struggle to analyse such an Event Viewer Log even if the computer is physically "In front of you."

Without anything to physically fiddle around with, we can only go on "Faulting module name: KERNELBASE.dll" that the log tells us.

Google for the fault as we all would, and try to find out why it is happening.

(Could it indeed be a delayed conflict with beta software in certain situations ?)

A lot of these type diagnostics/repairs rely on trial and error as much as technical knowledge.

John.

[ɹəuəllıʍ ʇɐb]

Sorry for not replying earlier; somehow this topic "slipped through the cracks".

Can you try to start IE in safe mode, to see if this works better? Go to Start | Run, then type

iexplore -extoff