XRS Posted June 17, 2011 Report Share Posted June 17, 2011 A neighbour has asked me to look at her Vista laptop as IE won't connect. I have established that her wifi connection is working OK, and have brought the laptop home and connected to my wifi also. I then connected to my router via cable. It still won't connect IE, so I installed Firefox from a memory stick, and that won't connect either. The machine reports that it is connected to the internet, and indeed it is able to download Windows updates.Any ideas where I go with this please? Quote Link to comment Share on other sites More sharing options...
pawz7 Posted June 17, 2011 Report Share Posted June 17, 2011 try this page/>http://support.microsoft.com/kb/299357 it has a 'Microsoft Fixit' which may address the issue. You can download the module and then transfer it to the ailing machine. It also gives instructs for manual syntax in command console.Otherwise, there are several 3rd party winsock fixers out there (assuming that is where the trouble is - typically winsock gets damaged or removed when virus infection has been present). Someone on here ( I think) recommended Cintrep as an holistic tool for connection problems, haven't used that one meself. Quote Link to comment Share on other sites More sharing options...
XRS Posted June 17, 2011 Author Report Share Posted June 17, 2011 try this page/>http://support.microsoft.com/kb/299357 it has a 'Microsoft Fixit' which may address the issue. You can download the module and then transfer it to the ailing machine. It also gives instructs for manual syntax in command console.Otherwise, there are several 3rd party winsock fixers out there (assuming that is where the trouble is - typically winsock gets damaged or removed when virus infection has been present). Someone on here ( I think) recommended Cintrep as an holistic tool for connection problems, haven't used that one meself.Thanks for the idea, I've tried it but it didn't work.I'll keep looking for the answer..... Quote Link to comment Share on other sites More sharing options...
pawz7 Posted June 17, 2011 Report Share Posted June 17, 2011 um... I wonder then if it could be that the dll's need registering(regsvr32.dll)? Gosh, I can't remember what dll's you would need to enter now... unlikely I think. What about running sfc /scannow? Again, I do not think that will resolve it, but not knowing what the problem is, one tries everything I guess. System Restore would be a possible fix - but if the lady recently had malware on there and did not start SR afresh, who knows what could come back and haunt you. I think what I would do is put the (XP?) system disk in and run a repair - not the R of Recovery Console but the later option that repairs windows but keeps your settings and files. That should fix it - or, if there is a recovery partition on the machine, there may be an option to do a repair on that menu.... when you said you had tried the fix, did that include Cintrep? I have heard that fixes most connection problems. Quote Link to comment Share on other sites More sharing options...
Boris Posted June 17, 2011 Report Share Posted June 17, 2011 If you do need CIntRep - you can get it from here -/>http://www.rizone3.com/ Quote Link to comment Share on other sites More sharing options...
XRS Posted June 18, 2011 Author Report Share Posted June 18, 2011 Well, this is an odd one. One of the Windows updates that were waiting to be applied was IE9, so I installed it, and it can now connect. Unfortunately I can't get the laptop to connect to the wifi automatically, but at least my neighbour can start browsing again.Many thanks for the input guys. Quote Link to comment Share on other sites More sharing options...
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