Guest Grim Reaper Posted December 11, 2003 Report Share Posted December 11, 2003 i currently have a BT ADSL connection, and today was given the option of having an NTL broadband connection.....cost isnt really an issue and i'm not unhappy with my current setup so my question is, which one should i plump for?With ntl i could upgrade to a 1mb connection but in my experience, BT's customer service has been excellent (NTL could learn here).So any thoughts?? Quote Link to comment Share on other sites More sharing options...
mark2 Posted December 11, 2003 Report Share Posted December 11, 2003 Depends on your connection preferences I would think, Help ? plenty of documented probs with NTL, but also plenty of NTL help sites.NTL use network card set up I think, But they may be going to STB connection.My BY connection via network card and router, easily set up,Do you currently use USB modem ? Quote Link to comment Share on other sites More sharing options...
Guest Grim Reaper Posted December 11, 2003 Report Share Posted December 11, 2003 i currently have the voyager100 usb modem, am looking at router possibilities....... Quote Link to comment Share on other sites More sharing options...
Hurdy Posted December 11, 2003 Report Share Posted December 11, 2003 Speaking from personal experience.I signed up with BT 512k service in Jan this year.I made so many 'phone calls to complain about the service that I was given a FULL refund of every penny I paid up till Oct 15th - £260 odd quid in all :D I could make up to 6 'phone calls in a night - obviously never speak to the same person, have to go through the whole procedure every 'phone call - drove me to distraction.I've since switched to NTL 1MB service. Absolutely superb.Trying to get through to NTL support is a pain though. :( Quote Link to comment Share on other sites More sharing options...
Guest Grim Reaper Posted December 11, 2003 Report Share Posted December 11, 2003 now my experience is completely the opposite, i have nothing but praise for BT, and any contact i have had with NTL has been painful....The appeal of the NTL package is the 1mb option.... Quote Link to comment Share on other sites More sharing options...
Hurdy Posted December 11, 2003 Report Share Posted December 11, 2003 Edit: I think with NTL a lot depends which franchise area you're dealing with.FYINTL supply the modem (I don't use a STB and I don't know anything about them).The modem supports both USB and ethernet.Doddle to set up. I've got 2 PCs networked with a Linksys router via NIC cards. Quote Link to comment Share on other sites More sharing options...
andsome Posted December 12, 2003 Report Share Posted December 12, 2003 I agree with Hurdy. The franchise for NTL in this area have an excellent broadband helpline at the cost of a local call. Quote Link to comment Share on other sites More sharing options...
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