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Her internet has always been set to 'always dial my default connection' but never had this problem until she had a new combi drive and memory upgrade, when the pc came back it had been set back to factory settings and she had to set up supanet again, ever since it keeps asking her to dial a connection. As far as I can see all setting look right. I'm wondering if she should set it up with supanet again.

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I think you need to look at what is loading at startup that requires a connection to the internet?

BTW.... If I had sent my machine off for an upgrade and it came back reset to the factory settings I would be a tad annoyed!!! What happened to all your mums data and favourites etc?

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