jaross Posted July 12, 2004 Report Share Posted July 12, 2004 when i do a windows update a error message comes up and says "the core system file (kernel) used to start this computer is not a Microsoft windows file. the service pack will not be installed. for more information see knolege base article ......... at suppoer.microsoft.com". (i jsut did a clean installl of windows and i know the cd key or whatever it is is valid becuase it is the same one i had on it last time and last time i was able to do a windows update fine. micorsoft is poopy :angry: Quote Link to comment Share on other sites More sharing options...
Boris Posted July 12, 2004 Report Share Posted July 12, 2004 Knowledge Base article Q327101http://support.microsoft.com/default.aspx?kbid=327101CAUSEThis behavior may occur if your computer has a modified version of the Ntoskrnl.exe file that uses the /KERNEL switch in the Boot.ini file. This condition may exist because your computer has a third-party program installed that customizes the graphics that are displayed when your computer starts up. Third-party programs that can cause this condition include the following: BootXPLogonUI Boot RandomizerRESOLUTIONTo resolve this problem, follow these steps: 1. Click OK to close the error message.2. Click Start, click Run, and then type appwiz.cpl in the Open box.3. Click the program that customizes the startup graphics, and then click Remove.4. Restart your computer, and then try to install SP1 again. If the problem persists, go to step 5.5. On the desktop, right-click My Computer, and then click Properties.6. Click the Advanced tab, and then click Settings under Startup and Recovery.7. Under System Startup, click Edit.The Boot.ini file opens in Notepad.8. Locate and then delete the /KERNEL= switch.9. Save and then close the Boot.ini file.10. Restart your computer.Try to install Windows XP SP1.NOTE: After you complete the steps to resolve the problem, SP1 should install correctly. However, if your computer is running a modified Ntoskrnl.exe file, you may receive a message when you try to install SP1 that states that the SP1 setup program will replace the modified Ntoskrnl.exe file with an updated version. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 13, 2004 Report Share Posted July 13, 2004 How on earth is the ordinary bod using a computer expected to find all these solutions? How do you people do it? Thank goodness at time for the forum. Well done Boris. Quote Link to comment Share on other sites More sharing options...
Boris Posted July 13, 2004 Report Share Posted July 13, 2004 :blushing: I just google well :rolleyes: Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted July 13, 2004 Report Share Posted July 13, 2004 M$ Knowledge base, despite window's flaws, is very thurough. Most problems can be solved there, if it's known by M$ that is. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 13, 2004 Report Share Posted July 13, 2004 :blushing: I just google well :rolleyes:Does it hurt? Quote Link to comment Share on other sites More sharing options...
Boris Posted July 13, 2004 Report Share Posted July 13, 2004 Only when I ....... ! Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted July 14, 2004 Report Share Posted July 14, 2004 You could also try http://v5.windowsupdate.microsoft.com/v5co...t.aspx?ln=en-us, but it's still beta, meaning it's in testing and not fully supported. If your really stuck, give it a try. Works fine for me. Quote Link to comment Share on other sites More sharing options...
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