doug Posted April 3, 2005 Report Share Posted April 3, 2005 Am typing this from friends PC. Basically he was running Norton 2004 but he had to go into hospital before he could update it to Norton 2005. He has since been out and purchased Norton 2005 but has run into trouble installing it, he's tried uninstalling the 2004 version but is reallt stuck installing 2005. Have tried doing the on-line update but there are conflicts. Now need guidance on how to proceed - please. Quote Link to comment Share on other sites More sharing options...
scuzzman Posted April 3, 2005 Report Share Posted April 3, 2005 What are the error messages and symptoms of the installation failure? Quote Link to comment Share on other sites More sharing options...
doug Posted April 3, 2005 Author Report Share Posted April 3, 2005 So far have:cannot find C:Program Files\Norton Internet Security\Norton Antivirus\navapsve.exeError 1706. No valid source found for product Norton Antivirus. Windows Installer cannot continue. Quote Link to comment Share on other sites More sharing options...
doug Posted April 3, 2005 Author Report Share Posted April 3, 2005 Been having a general look round, although there doesn't seem to be anything listed in add/remove programs - he's had a go trying to remove the old version - ther are several folders showing in C;\program files\Norton dated Jan 2004 and april 2005. Should I manually delete these or would they mess up the registry? Quote Link to comment Share on other sites More sharing options...
homecomputeraid Posted April 3, 2005 Report Share Posted April 3, 2005 doug,Try this link:Removing Norton Antivirus 2004There's a removal utility Norton makes for 2003 or earlier:http://service1.symantec.com/SUPPORT/nav.n...001092114452606,but they say it doesn't work on 2004 or newer. Too bad too. That utility's pretty easy compared to manual uninstallation![edit]I definitely don't recommend simply removing the folders manually. There are specific instructions for what folders/files and registry entries to remove in the link. Quote Link to comment Share on other sites More sharing options...
Cpt James T. Kirk Posted April 3, 2005 Report Share Posted April 3, 2005 well i upgraded from nis2004 to nis2005 and what i had to do was use the unistall everything option in norton. then go into the %temp% folder and delete the contents and do a manual search for nav, and nis and norton. and symantec and delete anything connected to it. then empty the recycle bin, run a registry cleaner and then reboot. after reboot the run the nis2005 installation. worked great for me. cuz if you dont remove every little thing associated with norton first the new norton wont install right. hope this helps you out. Quote Link to comment Share on other sites More sharing options...
homecomputeraid Posted April 4, 2005 Report Share Posted April 4, 2005 Doug, You could try re-installing the old version then uninstalling. Quote Link to comment Share on other sites More sharing options...
andsome Posted April 4, 2005 Report Share Posted April 4, 2005 On the only occasion that I had trouble with Norton, an e-mail brought all the help that I needed. Quote Link to comment Share on other sites More sharing options...
doug Posted April 5, 2005 Author Report Share Posted April 5, 2005 >HCA,CJTK have plowed through and have made some progress. /some issues remaining will report tomorrow Quote Link to comment Share on other sites More sharing options...
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