djohn Posted June 20, 2005 Report Share Posted June 20, 2005 Thought I'd share this with you. I think its excellent service from an ISP.Four weeks back just after upgrading to a 2mb service with my current ISP, I was looking round the ISP Review site to see what was on offer and who they recommended. Found this site [Ruralinternet] and had a good look round. Rurlal internetI sent them an email to enquire what they could offer me in comparison to my ISP, didn’t really expect a reply but to my surprise I received an email later that evening offering advice and telling me the ISP I was already with was a first class provider. They could offer me the same but doubted they could offer better, if I had any comments or questions then not to hesitate in contacting them. I found this a very refreshing change from the run of the mill service that we sometimes get these days.I thought about it for a couple of days and mailed again, received a very helpful and informative reply, so I phoned them to have a chat. They could not do enough to help – advise over the phone, then offered to send me an active ADSL faceplate instead of the passive micro-filter I was using. Quality faceplate arrived a couple of days later completely free of charge, followed by a phone call to me checking on its arrival and if I needed any help in connecting it up.During the conversation I was told that if the faceplate helped to improve the signal/noise ratio then trying a decent modem router such as the Draytek Vigor instead of Speedtouch 330 USB modem may improve matters even more. I agreed but said it was a lot of money to lay out just to try something. Not a problem, we will send you a Draytek on loan for a couple of weeks if you wish and then you can either purchase or return to us.I really didn’t know how to respond to this very helpful and attractive offer. I was/am not a customer of their company, yet they were prepared to spend time giving advice and loan of hardware to help see if I could improve my performance with my current ISP. Excellent service that deserves a bit of publicity. they are also rated here at ISP reviews. [second frame down] ISP Reviews Quote Link to comment Share on other sites More sharing options...
artist Posted June 20, 2005 Report Share Posted June 20, 2005 You must have struck lucky - most ISP's won't even answer the email and as for phoning them............ Quote Link to comment Share on other sites More sharing options...
andsome Posted June 20, 2005 Report Share Posted June 20, 2005 NTL have bucked up, I had a phone call last week after sending a critical e-mail. In the past, e-mails have been ignored. Quote Link to comment Share on other sites More sharing options...
catgate Posted June 20, 2005 Report Share Posted June 20, 2005 most ISP's won't even answer the email and as for phoning them............Yes, and the bu**er of it is that even the non answering is outsourced!!! Quote Link to comment Share on other sites More sharing options...
expertec Posted June 20, 2005 Report Share Posted June 20, 2005 NTL have bucked up...Probably as a result of you abandoning their TV service. ;) Quote Link to comment Share on other sites More sharing options...
andsome Posted June 21, 2005 Report Share Posted June 21, 2005 NTL have bucked up...Probably as a result of you abandoning their TV service. ;)You could well be right. I hadn't thought about that. very pleased so far with the Sky digital box, it makes the crap NTL boxes appear to work like sticky treacle. Quote Link to comment Share on other sites More sharing options...
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