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Talktalk low cost BB


doug
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Assuming you already have the Google Toolbar, click on the drop down at the left and then click on Options. Under ther Browsing tab on Productivity are various tick boxes. There may also be the Options option on the toolbar itself.

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More progress, I think. Sent an e-mail to the manager at the Carphne Warehouse this morning and got this reply this afternoon.

Mr Chapman,

Firstly, I wish to apologise for the delay you are experiencing with the

change to Talktalk. It was myself who processed the order in store and I

understand why you are annoyed at the delay in having Talktalk provisioned.

I also apologise that the information I gave you regarding contacting BT was

inaccurate. This is the first case I have come across when the customer has

had to contact BT and I sorry that this has been the case and that you have had

to spend your time contacting BT and Talktalk.

Secondly, I have contacted Talktalk to resolve the issue. The last notes

Talktalk have are dated June 6th when I believe they told you that BT were

blocking the transfer of the line(due to the care level 3 status of your line,

which I had never heard of but believe allows a customer 24 hour access to

repairing faults on the line). I am aware you have contacted BT after this and

they have informed you that there is no such service on you line. There is

clearly a contradiction of information between the two companies. I cannot

contact on your behalf and can only deal with Talktalk.

However, as it stands at the moment there is no need to contact BT again as

they have stated the line is clear to transfer. I have had the line

reprovisioned and will be watching this issue very closely to ensure the order

is succesful. I will update you on our progress early next week and again I

apologise but I realise it is not apologies you want at thsi stage but a

working Talktalk line.

Now I've been thinking about this protection thing and it's possibly one of 2 things. Many years back Herself was The Durham County Organiser for the WRVS. At this time there was all sorts of things going on Emergency Planning, Field exercises etc, where the Emergency services and WRVS were frequently practising in case the worst should happen. It is remotely possible that we had line protection because of that. Herself thinks it's more mundane than that. Her father lived with us for his last few years and we had Careline installed for him. Even so when I contacted BT, twice, they said there was nothing on my line.

Will wait and see and report on progress.

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