Gandalph Posted August 30, 2006 Report Share Posted August 30, 2006 Evening all.I have just come back from a friends house trying to solve a problem for him.On Monday I fitted a new Western Digital HDD. I installed it as a slave on the primary IDE after setting the jumper on the back of the drive to slave. We then fired up the machine and no trouble at all the new HDD appeared in My Computer as drive D. I then went through Admin tool's etc, to get to the Drive Manager and did a format from there, no problems thus far. I then rebooted the machine after the format and everything fired up no problem. I checked to make sure the HDD was still being seen in My Computer. Great, off home I went.I got a phone call today at about 13.30 hrs to say that the new drive was not being seen in My Computer. I went down to his house and checked the usual, went into the BIOS during boot up and the Master is seen but not the Slave. Nothing listed for Heads, Cylinders, or Sectors. Auto detect still set along with everything else. The drive was still being recognized when he fired up yesterday after the machine had been closed and powered down overnight.Although this is new out of the box I get the sneaky feeling this drive is a has been.If anyone has any suggestions to make as to what I may not have done that I should have done to install this drive, I am all ears. I have installed quite a few drives over the years but must admit, I have never had an installation like this one.I may not get back to this post until tomorrow now as I am a bit shattered and have to be up early to let the painters in, but I will be here tomorrow without doubt. Quote Link to comment Share on other sites More sharing options...
-pops- Posted August 31, 2006 Report Share Posted August 31, 2006 Faulty connections? Bent pins? Faulty cable with intermittent connection? Quote Link to comment Share on other sites More sharing options...
Gandalph Posted August 31, 2006 Author Report Share Posted August 31, 2006 Faulty connections? Bent pins? Faulty cable with intermittent connection?Checked all those last night pops, I even tried a new IDE cable and that didn't do the trick either. I've been down this morning and checked things out just to make sure we have pursued all the avenues and still no go.I phoned the supplier up in Edinburgh to let him know what was going on and he told me to return the unit as they have had one or two? back from that particular batch. My friend has gone up this morning to get an exchange and should be back around about three o'clock this afternoon so I will see how we get on with the new one.I will post back on this issue and let you know what happened.Thank you for getting back to me. Quote Link to comment Share on other sites More sharing options...
Gandalph Posted August 31, 2006 Author Report Share Posted August 31, 2006 Well, alls well that ends well. I have just come back from installing his new drive. It formatted like a dream, with no troubles at all.When he got the old one back to the shop in Edinburgh, one of the Techy lads took it away for testing then re-emerged about ten minutes later shaking his head and said "It's as dead as a door nail". He then asked if my friend was the gentleman from Duns that phoned this morning and when he told him he was, he was given an eighty Gig drive in place of the forty Gig one he had purchased just for the trouble he had had, and the round trip mileage of about 118 miles along with an apology from the store. Very nice of them.He is now a very happy chap. :D Quote Link to comment Share on other sites More sharing options...
-pops- Posted August 31, 2006 Report Share Posted August 31, 2006 Always nice to get good service - often rare these days. Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted September 1, 2006 Report Share Posted September 1, 2006 That's the type of store I go to again. :) Quote Link to comment Share on other sites More sharing options...
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