dm371 Posted November 3, 2008 Report Share Posted November 3, 2008 Hello everybody, i am not very computer savy, but i have a virus problem that i do not know how to fix. The file name is kkk.exe. I have tried numerous programs such as spy bot, register booster, CCleaner, and McAfee virus scan but nothing seems to be working. I even went into safe mode and tried deleting the file but it keeps saying something like "it is unable to process you request" and that "this program is being used by another." Finally, i used the recovery disk on the computer but when i opened my computer C: i still found the kkk folder in the drive. So i am not sure if the recovery did anything at all. Any help/advice would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
-pops- Posted November 3, 2008 Report Share Posted November 3, 2008 Try http://www.sophos.com/security/analyses/vi...w32rbotahl.htmlNote that this involves registry editing so if you're not confident doing this, it may be best to get someone to help you. Quote Link to comment Share on other sites More sharing options...
catgate Posted November 3, 2008 Report Share Posted November 3, 2008 My suggestion would be for you to go to http://housecall.trendmicro.com/uk/ and do a housecall. This is not 101% perfect but it is a very good checking and correcting operation.I would suggest too that you discard Mac Afee, and put in something that works AVG is very good. There are others on WF who have other prefered AV progs. but most are agreed Mac Afee needs dumping.It is a good idea when running AV stuff to stop all background progs. as these do interfer. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 4, 2008 Report Share Posted November 4, 2008 I have used McAfee since Windows 95, and I never had any trouble with it. The important part, as with any other antivirus software, is to keep the virus definitions updated daily.But I agree that Trendmicro Housecall will most likely identify, and hopefully remove, the virus. Use v6.6 (at the bottom of the panel), as it is easier and faster than the current v6.5. Quote Link to comment Share on other sites More sharing options...
Vino Rosso Posted November 4, 2008 Report Share Posted November 4, 2008 I highly recommend NOT tackling this yourself as often this can cause any many problems.As the Windows Forum doesn't have a malware removal forum, you should visit ONE of the following to get help:>Security Cadets<>Malware Removal<>Bleeping Computer< Quote Link to comment Share on other sites More sharing options...
andsome Posted November 4, 2008 Report Share Posted November 4, 2008 This claims to get rid of it. Worth a look? :D Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted November 5, 2008 Report Share Posted November 5, 2008 This claims to get rid of it. Worth a look? :DUnfortunately not 100% free. "Free" download, "free" scan, and "free" removal of some "threats"; serous malware removal requires paid license. Really not my favorite business model! Quote Link to comment Share on other sites More sharing options...
dm371 Posted November 5, 2008 Author Report Share Posted November 5, 2008 Thanks to everybody for responding. I have tried http://housecall.trendmicro.com/uk/ and it was a very long scan. At the end it said that I have 102 threats but that I have to remove them manually. I am going to work on the other comments first before I resort to buying. On the other hand I’ve deleted McAfee and downloaded avg. After avg finished scanning it did not find any problems. Quote Link to comment Share on other sites More sharing options...
Vino Rosso Posted November 5, 2008 Report Share Posted November 5, 2008 All the forums I mentioned provide free help. Just register and follow their instructions to post a HJT log. Quote Link to comment Share on other sites More sharing options...
Vino Rosso Posted November 8, 2008 Report Share Posted November 8, 2008 You're in excellent hands with Katana :) Quote Link to comment Share on other sites More sharing options...
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