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Unresponsive, Unreliable OS


Mikey666
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For the last few days, as soon as I start up, the desktop display resets itself - going blank, then redrawing the icons, and the taskbar, set to hide, comes and goes regularly. This all stops me doing just about anything. By the time I get time to get the mouse pointer to an icon in the taskbar, everything will disappear again. Windows-E does not work now. I'm lucky to run anything. Have you ever seen this?

I'm posting this using my Mac. Solid as a rock. To be able to fix the Windows machine would be great

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Have you never held down the "Windows" button and pressed the "E" button together? That's when you get the Explorer window up to be able to find files. Can't do that right now. I'm sure the problem I have at present is Spyware. I have 5 seconds at a time to use the START menu, after which the desktop resets, as if it's just booting again, just like the taskbar disappears as well. So I've lost control of the machine. I get the bare desktop picture, and for 5 seconds I see desktop icons and taskbar. These disapear before I can click on them.

I don't have protection software installed and cannot install anything, because I can't run any .exe. My first thought is to boot from WinXP Setup and reinstall that but I don't want to throw away the whole system I've got going nicely. What advice do you have?

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I think the advice to repair the WinXP installation from the CD is fine. I got there yesterday, but was nervous that all the data would be removed as well, so glad to see that is left in place. I'm sure that XP is OK. I just need to remove SpywareGuard 2009, which pretends to be malware protection but is evil and all the crap started when this appeared, and it asks for payment to do its job. There are many other downloads available to get rid of it. I've read that one SpywareGuard is removed it replaces itself.

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If you were able to install it ............... Malwarebytes Anti-malware (free)

http://www.malwarebytes.org/mbam.php

would completely remove SpywareGuard 2009 for you.

Otherwise, you could just put the drive as slave in another PC and then scan/clean it using that one (with appropriate disinfecting tools installed)

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Have you never held down the "Windows" button and pressed the "E" button together?

Until about a month ago I never had a keyboard with a "Windows" key, so I am completely ignorant of Windows key shortcuts.

Anyway, can you try to boot into Safe Mode, then run a scan from there?

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I've never had a Windoze key. It's an Apple / Command symbol key. Doesn't take much to work out what it does, when using Windows OS. Safe Mode doesn't seem possible at present. I hold down F8 during booting but still get the standart boot mode. I think SpywareGuard is keeping things the way it wants it. I had hope using Windows Defender. SpywareGuard is messing around with Windows Validation right now (very clever) so I can't download it. Can't get control of this PC.

Feels like Computer Gaza zone. Can't spend time on this crap

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Can you get into Task Manager and stop the processes it runs ?

If not ....................

You could try booting from any Linux Live CD which reads NTFS (if that is your file system) and then manually deleting the various files it has installed in your XP ?

These ......... I think ?

%UserProfile%\Desktop\Spyware Guard 2009.lnk

%UserProfile%\Start Menu\Programs\Spyware Guard 2009

%UserProfile%\Start Menu\Programs\Spyware Guard 2009\Spyware Guard 2009.lnk

%UserProfile%\Start Menu\Programs\Spyware Guard 2009\Uninstall.lnk

c:\Program Files\Spyware Guard 2009

c:\Program Files\Spyware Guard 2009\conf.cfg

c:\Program Files\Spyware Guard 2009\mbase.vdb

c:\Program Files\Spyware Guard 2009\quarantine.vdb

c:\Program Files\Spyware Guard 2009\queue.vdb

c:\Program Files\Spyware Guard 2009\spywareguard.exe

c:\Program Files\Spyware Guard 2009\uninstall.exe

c:\Program Files\Spyware Guard 2009\vbase.vdb

c:\Program Files\Spyware Guard 2009\quarantine

c:\WINDOWS\reged.exe

c:\WINDOWS\spoolsystem.exe

c:\WINDOWS\sys.com

c:\WINDOWS\syscert.exe

c:\WINDOWS\sysexplorer.exe

c:\WINDOWS\vmreg.dll

%UserProfile%\Application Data\Microsoft\Internet Explorer\olesys.dll

and these entries in the Registry

HKEY_CURRENT_USER\Software\Spyware Guard

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Spyware Guard 2009

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "spywareguard"

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Brilliant replies. Thanks. The first thing I did when all this arose this week was use Task Manager to try to get rid of it. I was amazed the creator allowed Task Manager to be used - I guess it's the most basic part of the OS and can't be stopped. When killing the SpywareGuard process, it just returns immediately anyway. Nothing you can do. I tried killing just every process on there just to get control back and stop the desktop & taskbar from disappearing and to be able to have an Explorer window up.

Very useful to know those SpywareGuard file locations. If I ever get control I'll get rid of those. I do have Defender running scans now.

I'm told SpyWareGuard is phoney and I can believe that, but can't be sure. Anyone tell me? Anyone seen it? The program just popped up from nowhere and I don't like that. It's asking for money. All I want is to be able to use the PC and run programs again...

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Recurring malware/viruses usually re-install themselves from a Restore Point. So before scanning to clean turn off System Restore (note this will delete ALL Restore Points). Then turn it back on again only after you're certain the cleaning has been successful.

You also say you have no protection on your computer so fix that immediately with one of the free a-v programs like AVG or Avast.

Yes, SpywareGuard is a very well known rogue spyware utility, and is one of the most difficult to remove.

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