savak Posted January 17, 2012 Report Share Posted January 17, 2012 HI all Since sometime last week my Windows 7 Professional installiation has been updating with two updates each time I shut it down. Has anyone else had this problem? If so how is it cured. I'm running WIndows 7 Professional fully updated, virus checke, malware free and not hijacked as far as I can tell as I'm getting no redirections. All suggestions welcome. Graeme Quote Link to comment Share on other sites More sharing options...
Boris Posted January 17, 2012 Report Share Posted January 17, 2012 Which two updates keep installing ? Quote Link to comment Share on other sites More sharing options...
savak Posted January 17, 2012 Author Report Share Posted January 17, 2012 I cannot find out which ones. I've used the 'progams' control panel to look at the up dates and can't see anything newer than December. Is there anywhere else I should be looking? Quote Link to comment Share on other sites More sharing options...
Boris Posted January 17, 2012 Report Share Posted January 17, 2012 To see which Windows updates are installed on your computer :- Open Windows Update by clicking the Start button In the search box, type Update, and then, in the list of results, click Windows Update. In the left pane, click "View update history" - latest ones installed/failed should be listed at the top. Quote Link to comment Share on other sites More sharing options...
savak Posted January 18, 2012 Author Report Share Posted January 18, 2012 Sorry for the delay, the problem is my home pc! Below is a copy of the latest two failed updates which date back to 11-01-12:: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656351)Installation date: 17/01/2012 22:24Installation status: FailedError details: Code 641Update type: ImportantA security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.More information:/>http://go.microsoft.com/fwlink/?LinkID=237373Help and Support:/>http://support.microsoft.com and Update for Microsoft Office 2007 suites (KB2596686)Installation date: 17/01/2012 22:23Installation status: FailedError details: Code 80070641Update type: ImportantMicrosoft has released an update for Microsoft Office 2007 suites . This update provides the latest fixes to Microsoft Office 2007 suites . Additionally, this update contains stability and performance improvements.More information:/>http://support.microsoft.com/kb/2596686Help and Support:/>http://support.microsoft.com/?LN=en-us Your help is appreciated. Graeme Quote Link to comment Share on other sites More sharing options...
savak Posted January 18, 2012 Author Report Share Posted January 18, 2012 Just a quick note. I have tried to install Microsoftfixit but i t cant access the WIndows Installer Service. What next? Quote Link to comment Share on other sites More sharing options...
Boris Posted January 18, 2012 Report Share Posted January 18, 2012 For some reason these updates are not installing properly, and consequently trying to re-install every time. Try a System Restore back to before the problem started (start of January ?) and try installing them one at a time ? Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted January 19, 2012 Report Share Posted January 19, 2012 I have tried to install Microsoftfixit but i t cant access the WIndows Installer Service.That is exactly what is causing your problem. See http://support.microsoft.com/kb/818018/ Quote Link to comment Share on other sites More sharing options...
savak Posted January 20, 2012 Author Report Share Posted January 20, 2012 I've followed the advice given. System Restore didn't fix the problemand following the latest link that installed Microsoft FIxit did'nt cure the issue either. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 20, 2012 Report Share Posted January 20, 2012 There are several things that come to mind which you can check, and also a download which may cure your problem. You are saying that you have followed the link that Pat gave you, so will have now checked that the Windows Installer is fully operational ("Services") ? There are times when UAC will block certain operations. As you are only accessing Microsoft websites at the time of diagnosis it can be considered relatively safe to set UAC to "Never notify". Try to manually download/install the missing updates. Dont forget to set UAC back to previous setting when finished. Similarly try setting the Windows Firewall to the "Off" position temporarily. If you manage to install the updates with either UAC or Firewall turned off, you have found your culprit. I do doubt that either of these two will be responsible, but knowing what is not responsible brings you a step closer to what is responsible when carrying out diagnostics. Now on to the anti-virus, and anti-malware programs that you have installed. - Temporarily turn them off whilst trying to install updates.UAC/Firewall/Anti-Virus/Anti-Malware should not block Windows Updates but at times can corrupt, jam and hiccup in certain situations. Heuristic background scanning can be unpredictable and throw up false positives at times. Although you have scanned for viruses and malware there could still be a problem in that area. Hijacking can cause a lot more damage than the redirection problems of which you speak. You can have a hijack that installs a rootkit which is difficult to find. It is therefore best to scan whilst in "Safe Mode" with a rootkit identifier/remover (or several) and Malwarebytes with the latest definitions. Although "HijackThis" is now rather aged and does not work well with 64bit versions of Windows 7, when run in conjuction with RSIT( http://images.malwar...random/RSIT.exe ) it regains all of it's past usefullness plus bonuses. Next............. :) Re-register all of the 114 files which Windows Updates needs to work properly. Sound daunting ? - Dont worry, there is a free app to enable you to do it. Fix Windows Update Utility v 1.0In case anytime, you find that you are facing any issues in running Microsoft Updates or Windows Updates due to any reasons, run this utility. Fix WU Utility will re-register a total of 114 .dll, ocx and .ax files which are required for the proper functioning of Windows Updates.The utility may take a few moments to run. On completion, you will see a dialog box: The process completed successfully.It has been tested on Windows 7 & Vista, 32bit and 64bit versions.The utility is being offered as a freeware on a as-is basis without any warranties. Always best to create a System Restore point first before making any changes to your system.Download here: http://www.thewindow...ds/Fix%20WU.zip It looks like this: Try the "Fix Windows Update first for a quick fix, and if that doesn't work try the earlier suggestions..(Making a disk image every week usually saves you the hassle you are having now.) Let us know how you get on so that other readers can have the info John. Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 21, 2012 Report Share Posted January 21, 2012 Bumped back up to top of list 1.06am 21st Jan. Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 21, 2012 Report Share Posted January 21, 2012 The link given for RSIT was for the 32bit version only. For the 64 bit version go here: http://images.malwar...dom/RSITx64.exe Quote Link to comment Share on other sites More sharing options...
savak Posted January 23, 2012 Author Report Share Posted January 23, 2012 I have tried all the above and still the problem persists. Is a total reinstall the only cure? Quote Link to comment Share on other sites More sharing options...
bludgard Posted January 23, 2012 Report Share Posted January 23, 2012 Is a total reinstall the only cure?If you decide to go this route, grab a copy of Windows 7 with service pack 1 integrated. Updates will be a problem of the past. At least for a while.... Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 23, 2012 Report Share Posted January 23, 2012 I have tried all the above and still the problem persists. Is a total reinstall the only cure? Probably not. You've only just started to scratch the possibilities of what can go wrong with a Windows operating system. DLL conflicts. Registry corruption. Installation of poorly written software etc; etc, can all give rise to problems which may seem to have little or no connection to any one given error. Re-installation of the operating system may, or may not be the quickest route to a cure. It is probably not the only cure.It becomes a personal choice then, whether it is better to continue to ask questions, or to spend time providing answers.If time is of little consequence to the individual then the pathway of knowledge is better served by not reinstalling the system. If time, and not knowledge is the criteria then reinstallation is the route to take. In any given problem there is always "The Bigger Picture." It is up to the individual whether he/she wishes to explore that picture and bathe in the waters of learning or merely throw money and/or someone else's knowledge at the problem. Or just cut through all this BS, - grab a copy of Windows 7 with SP1 integrated like bludgard said, an' go for it. - Innit ? Swami John. :) Quote Link to comment Share on other sites More sharing options...
bludgard Posted January 23, 2012 Report Share Posted January 23, 2012 Swami John has grabbbed the bull by the b**** and is draging it back to the shed.I totally agree with the assertion that bathing in the sweet waters of knowledge gained can be quite invigorating; and evolutionary to boot. Although failed updates can be a total biotch to rectify, there is nothing like the heights one can reach by resolving an issue on one's computing machine. It kinda makes the relationship a bit more intimate and fulfilling. Quote Link to comment Share on other sites More sharing options...
savak Posted January 28, 2012 Author Report Share Posted January 28, 2012 HI Sorry about the delay in updating but had been away for a few days. Thanks for all the help and advice given here unfortunatly it didn't work and I lost patience and reinstalled everything.I know it was time consuming but it solved the problem, and yes I did back everything up.Except for the emails (many were not important) I did archive them from Outlook with the intention of unarchiving them back to the new installation but they didn't appear. However as Isaid they were not important. Graeme Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 28, 2012 Report Share Posted January 28, 2012 Many thanks for coming back and updating us about your Windows 7 Professional Installation. For future reference With Windows 7, you do have the ability to make a disk image. (Professional, Enterprise and Ultimate editions only) Doing this may save you a lot of time in the future should you have a similar occurence. You may even consider using 3rd Party software such as "Acronis" or the free version of Macrium to do a similar job. Here is a link to a tutorial helping you to create a System Image with the resources already available to you. http://alturl.com/vadfe - (Acknowledgements and thanks to How-To-Geek) John. Quote Link to comment Share on other sites More sharing options...
rong Posted January 28, 2012 Report Share Posted January 28, 2012 Can't find the free version of Macrium only a 30 day trial Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 28, 2012 Report Share Posted January 28, 2012 Strange ! They have still got it on their website:http://alturl.com/gjp7b Alongside: Standard, Pro, and Server editions. MajorGeeks Here:http://alturl.com/3s8qw Softpedia: Here: http://alturl.com/xygtu DownloadCrew Here: http://alturl.com/yf3w4 You sure you are looking for the right thing ? Quote Link to comment Share on other sites More sharing options...
rong Posted January 28, 2012 Report Share Posted January 28, 2012 I copied the word from your post into google and went to there sight and looked in downloads as well and no sign, I will look again on my other computer later as this crap-top with W7 is not playing good at the moment (bring back XP) Quote Link to comment Share on other sites More sharing options...
bludgard Posted January 29, 2012 Report Share Posted January 29, 2012 rong, when you reach the Macrium webpage, scroll down to the bottom and click the c-net button. Then you should be off and running. Do not see it? I can download and upload if you want it.... Quote Link to comment Share on other sites More sharing options...
rong Posted January 29, 2012 Report Share Posted January 29, 2012 I could see it through the links from MANEMAN. but when I coppied Macrium into google and went to http://www.macrium.com/default.aspx there is no sign of the free one, I clicked on some downloads on there sight for it and ended up with a big WOT warning by the way. will follow up Manemans links later Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 29, 2012 Report Share Posted January 29, 2012 Apologies for the shortened links. I've only just realised that they are not allowed on this board. In my defence I did quote where they were going. Cant work out the BB code at all on here so I went for short url's. - No other reason. John. Quote Link to comment Share on other sites More sharing options...
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