Boris Posted November 14, 2017 Report Share Posted November 14, 2017 You have clearly misunderstood what I said - KLS Mail Backup is a FREE mail client backup - AFAIK it is not designed to back up anything else. https://www.kls-soft.com/klsmailbackup/index.php I assume you have been using KLS Backup, (2015 or 2017 versions) which is a completely different beast (and not free) ? https://www.kls-soft.com/klsbackup/index.php Quote Link to comment Share on other sites More sharing options...
johnoo Posted November 14, 2017 Author Report Share Posted November 14, 2017 18 minutes ago, Boris said: You have clearly misunderstood what I said - KLS Mail Backup is a FREE mail client backup - AFAIK it is not designed to back up anything else. https://www.kls-soft.com/klsmailbackup/index.php I assume you have been using KLS Backup, (2015 or 2017 versions) which is a completely different beast (and not free) ? https://www.kls-soft.com/klsbackup/index.php No, I was using the KLS Mail Backup that you kindly supplied & not KLS Backup. The version of the KLS Mail Backup downloaded/installed was Version 4.0.0.5 If you go to the "Profile" page of KLS Mail Backup, click right to add to Profile, a list of inclusions is given. This includes "Files & Folders" I selected this to be added to my Profile. When I ran the backup only my "pictures" folder was backed up & not other Files/Folders. I accept that the description on KLS is "Mail Back Up" but why is it that within the profile selection "Files & Folders" can be added but when this is selected only the "Pictures" are added to the profile? Quote Link to comment Share on other sites More sharing options...
Boris Posted November 14, 2017 Report Share Posted November 14, 2017 If you look under Profile in the first picture on their Help page http://www.kls-soft.com/klsmailbackup/help.php it shows under Files & Folders - My Pictures (only) - no other folders. When you click Add items under Profile, the only available option under Files & Folders is My Pictures, nothing else. I regret that further assistance from me on using KLSMB must end here, as I did not write their software You can ask them about it here - http://www.kls-soft.com/main/support.php Quote Link to comment Share on other sites More sharing options...
johnoo Posted November 14, 2017 Author Report Share Posted November 14, 2017 13 minutes ago, Boris said: If you look under Profile in the first picture on their Help page http://www.kls-soft.com/klsmailbackup/help.php it shows under Files & Folders - My Pictures (only) - no other folders. When you click Add items under Profile, the only available option under Files & Folders is My Pictures, nothing else. I regret that further assistance from me on using KLSMB must end here, as I did not write their software You can ask them about it here - http://www.kls-soft.com/main/support.php Thanks, will ask, but you must admit it does seem strange that Pictures are included but nothing else! Quote Link to comment Share on other sites More sharing options...
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