Chris Posted October 28, 2003 Report Share Posted October 28, 2003 Windows XP SP1 fully updated, running ZA with NAV 2004.When using the Microsft Internet Explorer there is a hang from the moment I click "go", to the page completing it's loading. I have no access to the IE's functions, Back, File, Favorites etc, once the page has finished loading, access is restored. This is very irritating...AIM also hangs when it is loggng on and when trying to select any of it's functions.All other applications do not seem affected.Troubleshoot:I defragged, check disked, deleted temporary internet files/cookies, ran sfc /scannow to repair IE, looked in event viewer for any clues - there was none, all working ok according to the reports.Scanned for a virus using err NAV and also an online scan, also scanned for spyware etc - my system is clean!Ran services.msc to disable uneeded services - reduced my services, but the problem remains.512MB of RAM to play with of which 250 is left - i have some other stuff running.2400 XP athlon to which CPU usage is currently 99% System idle processes.About 215GB of hard disk space to play with - 2 hard drives, partitioned.Virtual memory is set at - initial 768MB an max at 1536MB.Ran msconfig and to stop all loading program (i only have 2) and my problem did not appear.Just loaded ZA and again problem did not appear.Loaded NAV and the problem occured, i decided to disable "Auto-Protect" and hey presto my problem vanished.So i think it has to do with the auto-protect feature of NAV.Workaround:Disable auto-protect. Not a very good workround as it kicks me auto-protect offline.Solution:? Ideas people... Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 Can you reduce a little the level of auto protect in NAV and set it to your own custom level ? Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 Yes you can. I just set it to lowest and it did not make a difference. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 Do you have script blocking enabled ?Seem to remember that slowed my surfing down in the days of NAV 2002 Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 It was but i disabled it.It did not make a difference. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 With the custom setting for Auto protect can you disable everything then enable each option 1 by 1 ?See which has a negative effect ? Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 no.the options are to do with when something is found, an icon showing that AP is on, starting AP when windows loads. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 AVG, Avast ??? :D With autoprotect enabled, do you have any way you can change what it checks ?... Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 no. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 Just loaded ZA and again problem did not appearTried without ZA ? Just NAV ? Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 Yes, still the same! Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 No ICF running ?I'm out of ideas for the moment heeeelllllp ! :( Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 ICF was even disabled as a service.The tick was removed years ago. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 click here for someone else with the same problem Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 to be the scanning of *.js files.to exclude them ONLY for AUTOPROTECT (you still want to scan them doing manual scans) go to options>system>autoprotect>exclusions>new.Possible ?Also http://service1.symantec.com/SUPPORT/nav.n...nav&svy=&csm=no Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 Errrr....NAV supects WF of a virus. Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 1. Look in your virus definitions directory, normally under c:\program files\common files\symantec shared\virusdefs\ (where may be 20031008.020). 2. See if there are a bunch of 0-byte temp files with the name of ????NAV~.tmpIf so, nuke these temp files, see if that solves the problem, and let us know!A few things they seem to be trying Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 C:\Documents and Settings\Chris\Local Settings\Temporary Internet FilesThat is working! Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 I had 9,999 0 byte files in a couple of those directories. When I deleted them, and removed the *.js exclusion in NAV2004Seems to be another happy camper :blink: Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 in that folder i have 10,040 files Quote Link to comment Share on other sites More sharing options...
mark2 Posted October 28, 2003 Report Share Posted October 28, 2003 Last page of that thread suggests problem is XP pro and users So to test that theory;I logged as an Administrator,Changed the security settings for the VirusDefs directory to give full control to the "users" group.Logged out, and logged in again as a "limited" user.Tried browsing and it seems to work OK now (I only did it a few minutes ago, and I have not tested it thoroughly yet )Since my only available XP PC is by mean of Remote Desktop through a VPN tunnel, I can't be absolutely sure it is fixed. Anyone can try and confirm this please ?For the Symantec guys:It looks like those TMP files are created and owned by the "Administrators" users group. I suspect NAV is trying to delete them under the current user access permissions and fails to delete them correctly. It is not a good idea to create temporary files in such a critical directory anyway... (Maybe there is an entry in the registry or in a file where we could change the location of those temporary files ?) Quote Link to comment Share on other sites More sharing options...
Chris Posted October 28, 2003 Author Report Share Posted October 28, 2003 *.js solves it also.Deleting the temp files does not work for me. Quote Link to comment Share on other sites More sharing options...
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