trackrat Posted July 15, 2004 Report Share Posted July 15, 2004 A friend at work has this problem.He can download his e-mails but when he clicks on them they will not open in OE.From what I can gather he is using XP Home.Also he says the provider of his e-mails is paradise.net, although his e-mail & internet is provided by ntlworld.com can anyone make any sense of this. Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted July 15, 2004 Report Share Posted July 15, 2004 How, exactly does he download the mails?? And what format are they when downloaded (ie email.txt or email.eml)?If you head off to http://www.paradise.net , it would appear that they provide an online based email service, but I would need to know how your friend actually downloads them.Mr. M. Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 15, 2004 Author Report Share Posted July 15, 2004 Will this help or do you need different information Mr M. Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 15, 2004 Author Report Share Posted July 15, 2004 Page 2 Quote Link to comment Share on other sites More sharing options...
pwp Posted July 16, 2004 Report Share Posted July 16, 2004 can he read them in the profile pane, or will they open with right click and select open from the menu,the reason i ask is i am with ntl and no amount of left clicking on an email will open it. i believe it is a setting I've altered, but i haven't really looked. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 16, 2004 Report Share Posted July 16, 2004 I am with NTL and my mail always opens with a double left click, or a single right click followed by selecting open. I would not think that this is a problem with NTL, but something with the computer. Can he open the mail on NTL Worlds website? The facility is on the right hand side of the screen if he scrolls down. Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted July 16, 2004 Report Share Posted July 16, 2004 Hi trackrat, reading into the images you posted, it would appear that he has simply not set the email server correctly.As you can see from the first image, he has his outgoing server set to smtp.ntlworld.com, but his incoming server seems to be set to simply "pop3". I am pretty sure this should be set to "pop.ntlworld.com"Try this and see if it cures his problem. Obviously it will only help if he has got his user name and password correct for his NTL account as well. As for the paradise.net email, either he has got himself confused, or he has an account with them, which will also need to be configured correctly.Mr. M. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 16, 2004 Report Share Posted July 16, 2004 pop.ntlworld.com smtp.ntlworld.com Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 16, 2004 Author Report Share Posted July 16, 2004 Thanks for all your replies, I will not see him till monday, I have allready told him to put pop3.ntlworld in the appropiate box. So I will see if it worked on monday, if not I will be back so I will leave this thread open.Once again thanks. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 16, 2004 Report Share Posted July 16, 2004 Thanks for all your replies, I will not see him till monday, I have allready told him to put pop3.ntlworld in the appropiate box. So I will see if it worked on monday, if not I will be back so I will leave this thread open.Once again thanks.DON'T FORGET the dotcom at the endpop.ntlworld.com Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted July 16, 2004 Report Share Posted July 16, 2004 Just to check, it IS pop.ntlworld.com and NOT pop3.ntlworld.com Quote Link to comment Share on other sites More sharing options...
nellie2 Posted July 16, 2004 Report Share Posted July 16, 2004 Yes... incoming mail should be set up as pop.ntlworld.comAnd outgoing mail as smtp.ntlworld.com Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 16, 2004 Author Report Share Posted July 16, 2004 OOPS i told him to set it to pop3. so i will have to wait till monday to see him again. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 16, 2004 Report Share Posted July 16, 2004 OOPS i told him to set it to pop3. so i will have to wait till monday to see him again.We all wasted our time Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 16, 2004 Author Report Share Posted July 16, 2004 No Andsome your time was not wasted, i did not see the other posts till i came home from work. :( Quote Link to comment Share on other sites More sharing options...
Agent Smith Posted July 16, 2004 Report Share Posted July 16, 2004 trackrat, I also have to disagree with Andsome. I do not think there can ever be any wasted time when you are trying to help somebody.We have a great poster on our office wall, which reads "Never look down on anybody, unless you are about to help them up!"Mr. M. Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 20, 2004 Author Report Share Posted July 20, 2004 Thanks to all of you who posted pop.ntlworld.com.My friend at work is a happy bunny now.When I saw him on monday he said it did not work so I told him I made an error and to take the 3 out after pop and bingo loads of E-Mails, then he comes in tuesday and says he can`t open any attachments so I wrote down for him oe,tools options, security etc so hopefully tomorrow he will be an even happier bunny. Quote Link to comment Share on other sites More sharing options...
nellie2 Posted July 20, 2004 Report Share Posted July 20, 2004 You're welcome and I ditto what Mr Mouse said.... it's nice to be able to help isn't it? :) Quote Link to comment Share on other sites More sharing options...
andsome Posted July 21, 2004 Report Share Posted July 21, 2004 trackrat, I also have to disagree with Andsome. I do not think there can ever be any wasted time when you are trying to help somebody.We have a great poster on our office wall, which reads "Never look down on anybody, unless you are about to help them up!"Mr. M.I thought that despite all our postings on the subject, Trackrat had given wrong advice to his friend, that is why I said that we had wasted our time. Trackrat did acknowledge in his next posting that he had not seen the advice until after he returned home. So there is NO problem. It is nice that things turned out OK in the end. Quote Link to comment Share on other sites More sharing options...
trackrat Posted July 21, 2004 Author Report Share Posted July 21, 2004 Yes Eddie is a very happy bunny now. Quote Link to comment Share on other sites More sharing options...
andsome Posted July 21, 2004 Report Share Posted July 21, 2004 Yes Eddie is a very happy bunny now.When can we have him in a pie??? Quote Link to comment Share on other sites More sharing options...
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